The Customer Experience Research and Design Consultant is responsible for optimizing the customer experience by partnering with key business units to research and design changes that make it easier for customers to get to their destination on public transportation. The consultant will develop and leverage customer insights and data to develop actionable and achievable customer experience design solutions, while balancing the overall needs of the organization. Through collaboration with a variety of different departments, the Customer Experience Design Consultant will be responsible for timely execution of experience projects and report out on the resulting impact and customer needs to the business.
This is both a strategic and hands-on position requiring intensive experience in building customer insights and using their user centered design methodologies to drive decisions that have a direct impact on the customer experience.
Or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
ENTRY REQUIREMENTS FOR: KNOWLEDGE, SKILLS &PHYSICAL REQUIREMENTS:
Qualification to enter this position requires knowledge of the following:
Qualification to enter this position requires skill in:
Reaching, standing, walking, pushing, pulling, lifting, feeling, talking, hearing, seeing, repetitive motions, carrying, sitting.
Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to negligible amount of force constantly to move objects.
Application and Selection Process:
Applicants who meet the minimum requirements may be scheduled for an interview as well as a variety of tests to demonstrate knowledge, and skills for the position. The evaluation process may include interviews, background checks, reference checks and various performance tests. On-line Applications Only - Apply at https://careers-commtrans.icims.com. Incomplete applications will not be considered. Applicants for this job may be considered for other openings up to six months after the date this position is filled.
Community Transit provides a tobacco-free and drug-free work environment. As a recipient of federal funds, Community Transit is a Equal Opportunity employer and does not unlawfully discriminate on any basis prohibited by Federal, State or Local law. We value and encourage diversity in our workforce. EOE AA M/F/Vet/Disability. Qualified applicants national origin, sex protected veteran status or disability.