IT and Transit Applications Administrator

US-WA-Everett
1 month ago
Job ID
2017-1105
Category
Information Technology
Bargaining Unit
No
Min (Annual)
USD $72,404.00/Yr.
Max (Annual)
USD $101,365.00/Yr.
Min Hiring Range
USD $72,404.00/Yr.
Max Hiring Range
USD $79,645.00/Yr.

Overview

Under general supervision, this position is responsible for Community Transit’s ongoing systems administration and day-to-day operations of transit technology systems, as well as delivery and support of Community Transit’s mid-tier and end-point technical infrastructure.  This position works closely with Transit Technology personnel throughout the testing and implementation phases of various transit system technologies.

Essential Duties

  1. Manage and oversee the process by which data is transferred to and from transit systems.  Verify the data is current and is being updated in the appropriate time intervals as specified by business requirements.  Troubleshoot and resolve data transmission issues.
  2. Manage and oversee the process by which significant transit technology systems, application and infrastructure events and incidents are detected by the Network Operations Center.  Analyze and troubleshoot anomalies or detected events and ensure appropriate action is taken.
  3. Monitor Information Technology, including transit-specific systems, application and infrastructure performance and reliability in relation to established service level agreements.  Monitor system performance, reliability, connection status, and faults.  Review daily transit system connection reports and device connection reports.
  4. Provide technical support, including problem identification, investigation, and resolution for all end users including contractors and internal staff.   Coordinate the repair or replacement of malfunctioning equipment as required.
  5. Lead communications between internal and external customers and vendors in support of transit technology systems.
  6. Plan, design, administer and implement end-point and transit-specific hardware/software deployments and upgrades, including virtual desktop infrastructure, in partnership with Information Technology staff and other affected department.  Identify, recommend and deploy technology standards.  Administer and troubleshoot network access.
  7. Produce and distribute periodic system reports as well as ad hoc reports as requested.
  8. Other duties of a similiar nature.

Requirements

MINIMUM QUALIFICATIONS: 

  1. Associate's degree (AS or AA) in computer science or equivalent experience.
  2. 3 years of work experience in administering networks or systems
  3. 5 years of work experience in an IT support role interfacing daily with end users in person, over the phone and via email.
  4. 5 years of work experience in Windows configuration, repair, and troubleshooting
  5. 5 years of work experience troubleshooting and diagnosing hardware, software, and network problems.

Or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

  1. Ability to work outside of normal business hours to support critical systems and transit applications as required.
  2. Ability to drive a Community Transit company vehicle; must possess a valid WA State Driver’s license at time of hire.

Preferred 

  1. Experience working in a Network Operations Center.
  2. Experience working with a virtual-based infrastructure.
  3. 5 years of experience in Macintosh configuration, repair, and troubleshooting.
  4. ITIL Framework certification.
  5. Bachelor’s degree in computer science or related field.
  6. Transit business and policy related to customer services practices.

ENTRY REQUIREMENTS FOR:  KNOWLEDGE, SKILLS & ABILITIES

 

Qualification to enter this position requires knowledge of the following:

  1. Project management techniques, including all phases of a project life cycle.
  2. Desktop operating systems, Microsoft Office applications; installation, configuration, administration, and support of PC hardware; principles and theories of network systems and management; Internet technologies.

Qualification to enter this position requires skill in:

  1. Knowledge of Service Desk operations, desktop and laptop hardware and software, smart phones, Active Directory domain administration, Exchange, Windows, MS Office, third party utilities, software distribution, Windows maintenance and patch installation, and software licensing.
  2. Experience providing administration and support to 7 x 24 production systems.
  3. Working knowledge and demonstrated skill in IT operations, backup and recovery, networking, security, and telephony operation and administration.
  4. Working knowledge of project management methodologies.
  5. Knowledge in the selection, design and implementation of desktop and peripheral systems.
  6. Knowledge of electronic mail processing and enterprise systems administration.
  7. Writing clear and concise documentation.

Qualification to enter this position requires the following abilities or talents to:

  • Managing multiple tasks simultaneously and effectively. 

PROFICIENT PERFORMANCE REQUIREMENTS for KNOWLEDGE

Qualification to fulfill the full range of this position’s duties requires the following knowledge, which may be gained or further developed after entering the job:

  • Expertise surrounding specific transit technologies.

 

PHYSICAL REQUIREMENTS

Sedentary Work:  Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.  Sedentary work involves sitting most of the time.  Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.  However, presentation work may require incumbents to stand or walk for sustained periods of time.

 

Climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing, repetitive motions, carrying.

 

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects

 

Only on-line applications will be accepted. Include a finished application with job history listed, questions completed, and resume attached. 

 

Applicants who meet the minimum requirements may be scheduled for an interview as well as a variety of tests to demonstrate knowledge and skills for the position. The evaluation process may include interviews, background checks, reference checks and various performance tests.  Test scores remain valid for six months from test date and similar vacancies may be filled from this recruitment, for the next six months.

 

First consideration September 6.

 

Community Transit provides a tobacco-free and drug-free work environment.  As a recipient of federal funds, Community Transit is a Equal Opportunity employer and does not unlawfully discriminate on any basis prohibited by Federal, State or Local law.  We value and encourage diversity in our workforce.  EOE AA M/F/Vet/Disability.  Qualified applicants national origin, sex protected veteran status or disability.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed