At Community Transit you will have the opportunity to improve people lives by creating an appealing transit experience so people enjoy getting where they need to go. The Customer Improvement Specialist will use their specialized skill set in continuous improvement to improve the customer experience. This person will work cross-functionally to detect, analyze, test and resolve problems. The Customer Improvement Specialist will be responsible for timely execution of projects and report out on the resulting impact to the customer and business. This position requires strong analytical skills, attention to detail, positive professional attitude, and ability to work in a team environment.
The ideal candidate has the desire to create a continuous improvement environment- staying motivated in detailed project work with the ability to flex between leading strategically and digging deep into process issues. The position is both a strategic and hands-on position requiring an obsession to improve the customer’s experience.
Entry Requirements for: Knowledge and Skills
Qualifications to enter this position requires knowledge of the following:
Qualifications to enter this position requires skill in:
Reaching, standing, walking, pushing, pulling, lifting, feeling, talking, hearing, seeing, repetitive motions, carrying, sitting.
Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to negligible amount of force constantly to move objects.
Application and Selection Process:
Applicants who meet the minimum requirements may be scheduled for an interview as well as a variety of tests to demonstrate knowledge, and skills for the position. The evaluation process may include interviews, background checks, reference checks and various performance tests. On-line Applications Only - Apply at https://careers-commtrans.icims.com. Incomplete applications will not be considered. Applicants for this job may be considered for other openings up to six months after the date this position is filled.
Community Transit provides a tobacco-free and drug-free work environment. As a recipient of federal funds, Community Transit is a Equal Opportunity employer and does not unlawfully discriminate on any basis prohibited by Federal, State or Local law. We value and encourage diversity in our workforce. EOE AA M/F/Vet/Disability. Qualified applicants national origin, sex protected veteran status or disability.