Sales and Distribution Specialist - Part Time

Job Locations US-WA-Lynnwood
Opening Date 1 month ago(1/16/2018 7:39 PM)
Job ID
2018-1131
Category
Customer Experience
Bargaining Unit
Yes
Max (Hourly)
USD $23.34/Hr.
Min (Hourly)
USD $18.68/Hr.

Overview

Under general supervision, works with vendors to distribute timetables, and other consumer and marketing materials. Sells fare media, permits and products over-the-counter, by mail order, through a call center, and online. Responsible for maintaining internal and outlet inventory. Responds to customer request for transit information in person, by phone and in writing. Responds to customer lost and found inquiries. Enters and retrieves data on sales, lost and found and customer comments.

Essential Duties

  • Responsible for over-the-counter, retail and mail order sales of transit passes, tickets and permits. Processes requests for refunds. Maintains sales logs, files and inventory records. Prepares daily cash sales reports and reconciles cash drawer. Receives, tracks and processes for disposition lost and found articles; responds to customer inquiries regarding lost items
  • Provides accurate, detailed and timely responses to telephone inquiries from the general public for route and schedule information, fares, bus stop locations, transfer points and service or other changes as a result of construction, weather conditions or community events for Community Transit, and other local transit agencies. Provides information about Community Transit’s operational policy, procedures and general transit practices. Responds to customer requests for information on fares, schedules, agency operations, policies and procedures and other transit services. Diffuses angry customer situations.   Assists in customer complaint follow-ups, lost and found inquiries, and preparing customer mailings. Connects customers to the appropriate departments within the corporation in accordance with office policy and procedure.
  • Enters and retrieves data utilizing a personal computer to record and monitor customer comments and responses for customer complaints, telephone system reports, departmental monthly reports, and other reports as required. Quickly and accurately documents customer information from the general public regarding complaints, service requests, commendations, surveys and general transit inquiries.
  • Responsible for distributing, in person or by mail, consumer information and marketing materials to distribution outlets (internal and external) as assigned by supervisor. Sets up distribution route. Determines placement of materials within outlet. Determines outlet allocation and monitors usage. Assists in design of kiosks and racks. Modifies distribution routes as necessary.
  • Stocks and warehouses consumer information, transfers and marketing materials, ensuring proper storage and security. Maintains and records weekly inventory of stock in order to ensure adequate stock for the corporation and distribution outlets. Advises supervisor of stock requirements.
  • Assists Sales and Distribution Supervisor with clerical and administrative tasks.

Requirements

MINIMUM QUALIFICATIONS:

 

Two years of progressively responsible retail sales and customer service experience required. Post-secondary education in customer service, sales, merchandising, or bookkeeping may substitute for up to 18 months of experience. Must be bondable and pass credit check. Must have and maintain a valid driver’s license and good driving record.  Availability to work weekends and holidays.

 

ENTRY REQUIREMENT FOR: KNOWLEDGE AND SKILLS

 

Qualification to enter this position requires knowledge of the following:

  1. Customer relations/service principles and practices.
  2. Inventory and record keeping techniques and principles.
  3. Public transit (preferred).
  4. Community Transit service areas, policies and procedures regarding transit fares, transfers, organization and pass/ticket/permit sales (preferred).
  5. Automatic Call Distribution System, basic call management telephone equipment including for the hearing impaired (TTY/TTD) (preferred).
  6. Microsoft Windows and related desktop applications and features (desired).
  7.  Retail sales (preferred).

Qualification to enter this position requires skill in:

 

  1. Operating a cash register, point of sales PC, electronic calculator and other office machines.
  2. Computer data entry and retrieval and database management techniques within a Windows environment (including Word and Excel).
  3. Providing effective, courteous and professional customer service under stressful conditions and for diverse groups of individuals.
  4. Communication and interpersonal relations as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.
  5. Records mainteinance and transaction recording.
  6. Cash Handling.
  7. Records maintenance and transaction recording.
  8. Cash handling.
  9. General math and accurate preparation of numeric reports and handling monies.
  10. Reading maps, schedules and small print materials.
  11. Operating and entering and exiting company vehicle during frequent stops.

 

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