• Swift Service Ambassador

    Job Locations US-WA-Everett
    Opening Date 2 weeks ago(4/4/2018 3:25 PM)
    Job ID
    Customer Experience
    Bargaining Unit
    Min (Annual)
    USD $42,125.00/Yr.
    Max (Annual)
    USD $54,763.00/Yr.
    Max (Hourly)
    USD $26.33/Yr.
    Min (Hourly)
    USD $20.25/Yr.
    Min Hiring Range
    USD $42,125.00/Yr.
    Max Hiring Range
    USD $46,338.00/Yr.
  • Overview

    Under minimal supervision, the Swift Service Ambassador greets customers, answers questions and provides fare guidance and warnings to customers while on the bus or at a transit station.  Additionally, they monitor platform operations of the system and report problems.

    Essential Duties

    1. Maintains a visible presence on the system and requests the appropriate emergency responder as necessary.
    2. Provides assistance and information to customers on the use of the transit system.
    3. Educates and demonstrates to customers the fare structure and use of the fare system.
    4. Rides assigned bus trips to assist customers, inspects customers' tickets and passes for proof of payment, issues warnings or citations to those who haven't paid.
    5. Maintains and submits required records and reports for all activities.
    6. Checks fare equipment for proper functioning and reports malfunctions.
    7. Performs other related duties as assigned.   



    Minimum Qualifications:

    1. Ability to read and write in English sufficient to convey information, follow instructions and make reports.
    2. Five years of experience in a face to face customer service position. (Retail environment preferred).
    3. Basic computer skills to use email, open and close electronic files in a Windows™ environment, enter data into handheld computing devices.
    4. Must be able to report to various locations to begin work.
    5. Must possess a valid Washington State Driver's License on date of hire.
    6. Must be able to work any hours. (days, evenings, nights, weekends and holidays)

    Qualification to enter this position requires knowledge of:

    1. Principals and processes for providing quality customer service.
    2. Reading, writing and oral exchange of information in English.

    Qualification to enter this position requires skill in:

    1. Customer relations, providing professional, friendly and caring service to creatively solve customer issues with limited resources.
    2.  Exhibiting patience, courtesy and respect for others.
    3.  Interacting effectively and positively with diverse customers, co-workers and management.
    4. Effective time management through prioritizing, planning, and scheduling.
    5. Making good decisions by considering the potential consequences
    6. Basic arithmetic functions to add, subtract, multiply and divide.

    Qualification to enter this position requires the following talents to:

    1. Demonstrate patience, assess and sensitively serve the needs of internal and external customers, including those from culturally diverse backgrounds, the elderly, persons with disabilities and/or other vulnerable populations.
    2. Demonstrate integrity in dealing with others.
    3. Appropriately handle stress and interactions with others.
    4. Work effectively without direct supervision.
    5. Creatively problem-solve and multi-task without compromising safety.
    6. Deal diplomatically with the public and to exercise judgment in emergency or confrontational situations.
    7. Maintain composure, accept criticism from customers and deal calmly and effectively in high stress situations.
    8. Cope with unforeseen circumstances as they arise.
    9. Think critically, using logic and reasoning.
    10. Communicate clearly and effectively orally and in written form, in English.
    11. Prepare written narrative and statistical reports.
    12. Successfully complete the company-provided training program by the end of the probation period.
    13. Report to work on time, regularly and to work any day of the week, any shift, including days, evenings, nights, weekends and holidays.
    14. Ride or stand in a transit bus while in operation for extended periods while performing the essential duties of this job.


    1. Ability to communicate effectively in Korean, Mandarin Chinese, Spanish or Russian.
    2. Retail Management experience.
    3. Previous security or loss prevention experience.     

    Physical Requirements
    Job requires vigorous physical activity.

    Climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing/listening, seeing/observing, repetitive motions, carrying, driving, twisting.   


    Medium work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently and/or up to 10 pounds of force constantly to move objects.
    Requires that the person stand or sit, either aboard moving buses or on fixed platforms for extended periods of time under a variety of weather conditions.


    Must be able to ride a bike.


    Exposed to automotive fumes, odors, dusts, intense noise and diverse weather conditions.

    Must be able to work varied hours and days of the week. This position has a 40 hour, variable schedule including work during evenings, nights, weekends and holidays.

    Selection Process - Applicants who meet the minimum requirements may be scheduled for an interview as well as a variety of tests to demonstrate knowledge, skills and abilities for the position.  The evaluation process may include interviews, background checks, references and various performance tests.


    Application and Selection Process:

    Applicants who meet the minimum requirements may be scheduled for an interview as well as a variety of tests to demonstrate knowledge, and skills for the position.  The evaluation process may include interviews, background checks, reference checks and various performance tests.  On-line Applications Only -  Apply at https://careers-commtrans.icims.com.  Incomplete applications will not be considered.  Applicants for this job may be considered for other openings up to six months after the date this position is filled.


    Community Transit provides a tobacco-free and drug-free work environment.  As a recipient of federal funds, Community Transit is a Equal Opportunity employer and does not unlawfully discriminate on any basis prohibited by Federal, State or Local law.  We value and encourage diversity in our workforce.  EOE AA M/F/Vet/Disability.  Qualified applicants national origin, sex protected veteran status or disability.



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