• Manager of Transportation Operations

    Job Locations US-WA-Everett
    Opening Date 3 weeks ago(6/27/2018 7:48 PM)
    Job ID
    Bargaining Unit
    Min (Annual)
    USD $99,287.00/Yr.
    Max (Annual)
    USD $148,930.00/Yr.
    Min Hiring Range
    USD $99,287.00/Yr.
    Max Hiring Range
    USD $109,216.00/Yr.
  • Overview

    Under administrative direction, manages, plans, organizes, and coordinates the Agency's transportation operations to ensure the quality of transit services to the community; advises the Director of Transportation in areas of responsibility; supervises subordinate staff; reviews and takes appropriate action regarding operational transit issues.

    Essential Duties

    • Manages, plans, coordinates, and administers operational policies and procedures to ensure effective administration of the Agency's transportation operations.
    • Supervises staff to include: prioritizing and assigning work; conducting performance evaluations; ensuring staff are trained; and making hiring, termination and disciplinary recommendations.
    • Provides advice and recommendations on transportation operations to staff at all levels. Recommends strategies and/or projects to improve organizational effectiveness. Provides staff support to applicable executive and board committees.
    • Advises the Director of Transportation of operational issues and/or concerns and recommends courses of action that impact operations; participates in the development and implementation of policies.
    • Operates in the field interacting and developing positive rapport with transit operators and the public to assure safe, courteous, and reliable service. Maintains positive employee relations.
    • Manages and directs the review, evaluation and investigation of transit operator and other operations staff attendance records, accident and incident reports, customer comments and complaints and other performance indicators; resolves problems and takes appropriate corrective action to improve transit operations.
    • Administers labor agreements and adjusts grievances; conducts research, cost analysis, and provides draft contract language; participates in contract negotiations; recommends policy changes for negotiation.
    • Directs response to accidents, emergency situations, employee conduct and security incidents, natural disasters and severe weather conditions; allocates resources.
    • Manages resources of the largest division of the company and ensures expenditures remain within the approved budget; prepares division budget and participates in the development of the department budget.


    Minimum Qualifications

    • Ten years of operations experience.
    • Five years of supervisory experience with at least three years in a unionized working environment.
    • A bachelor's degree in transportation, public or business administration or a related field.
    • An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above may be considered.

    Preferred Qualifications

    • Experience managing transportation operations.

    Entry Requirements for: Knowledge and Skills


    Qualification to enter this position requires knowledge of the following:

    1. Transit vehicle operations and operator performance standards.
    2. Basic budgeting principles and practices.
    3. Supervisory principles and practices.
    4. Modern risk management practices and techniques.
    5. Administrative principles and practices.
    6. Structured project methodologies and project planning tools.
    7. Contract administration.

    Qualification to enter this position requires skill in:

    1. Working collaboratively with other departments.
    2. Analyzing and resolving a wide variety of complex service delivery and employee issues.
    3. Monitoring and evaluating the work of subordinate staff.
    4. Managing transportation functions in a diverse multi-service public organization.
    5. Reviewing, evaluating and investigating transit operator accident and incident reports, customer comments and complaints, and other performance indicators.
    6. Resolving service problems and instituting appropriate corrective action.
    7. Conducting negotiations.
    8. Written and oral communication and presentation to all levels including the Board of Directors and the legislature.
    9. Interpersonal savvy.

    Proficient Performance Requirements for Knowledge and Skills


    Qualification to fulfill the full range of this position’s duties requires the following knowledge, which may be gained or further developed after entering the job:

    1. Transit service routes, schedules, and equipment.
    2. Applicable Federal, State, and local laws, rules, and regulations. 

    Qualification to fulfill the full range of this position’s duties requires the following skills, which may be gained or further developed after entering the job:

    1. Achieving results using a flexible, open approach to problem solving while remaining sensitive to people issues.
    2. Planning, organizing, and coordinating activities to control the quality of transit services provided to the community.


    Physical Requirements

    Climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing, repetitive motions, carrying.


    Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.



    This position is considered safety-sensitive under the U.S. Department of Transportation and is subject to drug and alcohol testing under both DOT and Community Transit authority.


    Application and Selection Process:

    On-line applications only. A cover letter must be attached. Apply at: https://careers-commtrans.icims.com.


    Applicants who meet the minimum requirements may be scheduled for an interview.  The evaluation process will include interviews, background checks and reference checks. 


    First consideration date July 12


    Community Transit provides a tobacco-free and drug-free work environment.  As a recipient of federal funds, Community Transit is an Equal Opportunity employer and does not unlawfully discriminate on any basis prohibited by Federal, State or Local law.  We value and encourage diversity in our workforce.  EOE AA M/F/Vet/Disability.  Qualified applicants national origin, sex protected veteran status or disability.



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