Under minimal supervision a Service Ambassador will provide customers with a superior customer experience. A Service Ambassador will greet customer, answer questions, solicit feedback and provide information about fares and all Community Transit services while on the bus, at a transit center or other similar location. They will also verify fare payment and issue warnings to customers who do not pay. The Service Ambassador works closely with all departments and helps ensure any operational or customer issues are quickly corrected or reported for resolution.
Qualification to enter this position requires knowledge of:
Qualification to enter this position requires skill in:
1. Ability to communicate effectively in a language other than English.
2. Experience with verbal de-escalation skills.
Job requires vigorous physical activity.
Climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing/listening, seeing/observing, repetitive motions, carrying, driving, twisting.
Medium work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently and/or up to 10 pounds of force constantly to move objects.
Requires that the person stand or sit, either aboard moving buses or on fixed platforms for extended periods of time under a variety of weather conditions.
Exposed to automotive fumes, odors, dusts, intense noise and diverse weather conditions.
Must be able to work varied hours and days of the week. This position has a 40 hour, variable schedule including work during evenings, nights, weekends and holidays.
Selection Process - Applicants who meet the minimum requirements may be scheduled for an interview as well as a variety of tests to demonstrate knowledge, skills and abilities for the position. The evaluation process may include interviews, background checks, references and various performance tests.
Application Process - Only on-line applications will be accepted and must include a completed application with job history listed and supplemental questions. Applicants for this job may also be considered for other openings of this position up to 6 months after the job is filled. Incomplete application packets will not be considered.