• Systems Administrator

    Job Locations US-WA-Everett
    Opening Date 3 weeks ago(2/1/2019 11:39 AM)
    Job ID
    2019-1209
    Category
    Information Technology
    Bargaining Unit
    No
    Min (Annual)
    USD $71,083.00/Yr.
    Max (Annual)
    USD $99,516.00/Yr.
    Min Hiring Range
    USD $71,083.00/Yr.
    Max Hiring Range
    USD $78,192.00/Yr.
  • Overview

    If you're interested in joining a stable company that encourages professional development, fosters teamwork and makes a positive difference in the community the Systems Administrator position is the perfect position for you. 

     

    Over the past four decades, Community Transit has grown from a small, local bus service into a public transportation leader for the Puget Sound region. From a thriving vanpool program to the Swift Blue Line (the state's first bus rapid transit line), Community Transit has been at the forefront of helping Snohomish County residents think transit first.

     

    We are adding more service in Snohomish County, resulting in more job opportunities in departments across our agency. If you've ever wanted to work for an agency that believes in making a difference, there's never been a better time to join our team!

     

    Participate in a team that provides comprehensive infrastructure support services in a complex, 24x7, mission-critical, enterprise environment. The Systems Administrator is responsible for providing the first level of Tier 3 operational support for all network, server, and storage equipment managed by Technology Infrastructure Services. This includes wireless access points, firewalls, routers, switches, controllers, storage area networks, virtual infrastructure, and physical servers. The Systems Administrator monitors existing alerting systems and the division’s ticket queue, responds to all issues, attempts to troubleshoot and resolve issues, and escalates to engineers if necessary. The Systems Administrator also performs regular maintenance functions following established procedures. Under the guidance of engineers, the Systems Administrator may perform higher-level functions that support existing systems or projects.

    Essential Duties

     1. Operations Support

    • Provide operational support for existing network, server, and storage equipment
    • Implement additions to, changes to, and decommissioning of individual standalone systems or systems with minimal interoperability requirements
    • Respond to alerts following established troubleshooting procedures
    • Monitor the ticket queue; triage tickets beyond capabilities of tier 1/2 support; resolve if possible and document solution; escalate to Systems or Network Engineers as appropriate
    • Perform regular maintenance functions following established processes such as backups and patching
    • Participate in 24x7 on call rotation and respond to outages during business and after-hours
    • Follow IT Service Management best practices for all service functions focusing on incident management and change management
    • Apply basic security awareness in day to day activities
    • Create and maintain documentation and system inventories

    2. Projects and Lifecycle Management

    • Assist engineers in the deployment of entirely new systems or in the lifecycle management of existing systems

    3. Performs other duties of a similar nature and level

    Requirements

    Minimum Qualifications

    1. One (1) year recent experience operating, troubleshooting and supporting physical and virtual server and storage systems and converged networks in an enterprise environment, including managing operating systems, enterprise mail and database servers, backups, system/file restores, patching, clustering, raided storage area networks, routers, switches, firewalls, VPNs, and wireless networks.
    2. One (1) year recent experience with various standard IT service management functions such as incident and change management.
    3. One (1) year recent experience managing assigned work through an enterprise ticketing system.
    4. Technical experience and proficiency with a Windows-based server environment, system performance monitoring tools, and SQL Server installation and management.
    5. Ability to work outside of normal business hours to support critical systems as required. 
    6. Must possess a valid WA State Driver’s license at time of hire.

     

    Preferred

    1. Hands on experience operating, troubleshooting and supporting network, server and storage infrastructure in a public cloud environment.
    2. Professional network or systems certifications such as CompTIA A+ and CompTIA Network+.
    3. Understanding of cabling best practices and equipment room design.
    4. Knowledge and experience with the IT Infrastructure Library (ITIL).
    5. Bachelor degree in Information Technology related field of study.

     

    Entry Requirements for: Knowledge and Skills

     

    Qualification to enter this position requires knowledge of the following:

    1. Solid understanding of network, server and storage infrastructure, hardware, security and data transport protocols
    2. Microsoft products and technologies (e.g., AD, DNS, DHCP, Exchange)
    3. Virtualization technologies

     

    Qualification to enter this position requires skill in:

    1. Supporting a variety of network, server, and storage infrastructure
    2. Ability to create, read and edit system basic diagrams and documentation
    3. Ability to think through technical issues and visualize solutions both independently and in a team environment
    4. Skills in researching solutions to existing technical issues using all available sources including co-workers, documentation, vendors, and the Internet
    5. A strong attention to detail and customer service
    6. Excellent communication skills (verbal and written) and interpersonal skills

     

    Proficient Performance Requirements for Knowledge and Skills

     

    Qualification to fulfill the full range of this position’s duties requires the following knowledge, which may be gained or further developed after entering the job:

    1. Understanding of the IT Department’s existing service management processes such as incident management and change management

     

    Qualification to fulfill the full range of this position’s duties requires the following skills, which may be gained or further developed after entering the job:

    1. Ability to effectively use agency system monitoring tools
    2. Ability to effectively use agency ticketing system

     

    Physical Requirements

    Medium Work:  Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

     

    Repetitive Motions:  Substantial repetitive movements (motions) of the wrists, hands, and/or fingers.

     

    Balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing, repetitive motions, carrying.

     

    First Consideration date February 18

     

    Application and Selection Process

    On-line applications only at www.communitytransit.org.  Please attach a resume and cover letter for consideration.  The evaluation process may include interviews, review of sample materials you have authored, background checks, reference checks and various performance tests.   If you have a family member, or share the same living quarters of a current Community Transit employee, please let your Human Resources Recruiter know as your eligibility for this position may be affected. 

     

    Community Transit provides a tobacco-free and drug-free work environment.  As a recipient of federal funds, Community Transit is an Equal Opportunity employer and does not unlawfully discriminate on any basis prohibited by Federal, State or Local law.  We value and encourage diversity in our workforce.  EOE AA/M/F/Vet/Disability.  Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

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