• Data Program Manager

    Job Locations US-WA-Everett
    Opening Date 2 months ago(12/12/2019 10:44 AM)
    Job ID
    Planning and Development
    Bargaining Unit
    Min (Annual)
    USD $100,331.00/Yr.
    Min Hiring Range
    USD $100,331.00/Yr.
    Max Hiring Range
    USD $110,364.00/Yr.
  • Overview

    A managerial level position responsible for leading and synthesizing management of data flowing from all transit technology systems.  He/she is a strategic business partner who leads the Data Program team in confirming data integrity, research and analysis, of automated and manual data collection efforts by the Agency and applying that business intelligence to the business needs of the agency.

    The Data Program Manager leads and supervises four staff including a Data Analyst, GIS Analyst and two Data Specialists.  He/She is a strategic business partner who will work with other departments to coordinate research and analysis and key performance indicators to support recommendations for action and manage timely flow of business intelligence to users.

    Program areas include processing, reporting and analysis of data related to ridership, efficiency, reliability, fare collection, demographics, land use, federal reporting, Geographic Information Systems (GIS), automated passenger counters, automated vehicle location/tracking (AVL/GPS), and manual data collection efforts by staff.

    The scope of responsibilities for this position include setting the parameters of the Data Management Program, research and analytics to inform broad, complex, system design issues that have substantial impact on the work of operational employees and the delivery of service for customers.  This position requires strategic thinking, exceptional communication, organization, time management, planning and analytical skills, and the ability to manage teams to deliver program elements on time with a priority on attention to detail.

    Essential Duties

    1. Supervises staff, including making hiring, termination and disciplinary recommendations, coaching, motivating and training staff as well as prioritizing, assigning and reviewing work.  Trains others on how to properly organize findings and read data collected.
    2. Sets the parameters of the Data Management Program by developing and governing data-oriented information designed to meet the needs of Community Transit.  Manages quality control measurements to ensure quantity, consistency, accuracy and validity of data inputs and outputs.  Directs and oversees preparation of reports and information for decision making.  Data is both tabular and geospatial (GIS).  Ensures compliance with deadlines for provision of data.  Troubleshoots data upload processes, identifying errors and coordinating with technology system administrators.
    3. Interacts with Systems and IT management to determine the best methods to gather information, research and properly evaluate sources of information to determine possible limitations in reliability or usability.
    4. Utilizes business analysis and business intelligence tools to chart trends and opportunities for improvement.  Works with internal and external customers to provide relevant information and data.  Provides contract compliance reporting for monitoring of transit services operated under contract.  Develops recommendations for use of data to maximize operational and planning efficiency.
    5. Manages, organizes and facilitates activities and communication between internal agency stakeholder groups to address issues of concern, ensure alignment and coordinate plans and projects as they relate to data captured by and for the agency.
    6. Researches and translates corporate goals into research objectives and key performance indicators.  Designs and implements research programs with internal staff and/or consulting resources.  Conducts industry research, monitoring agency performance.
    7. Manages consultant contracts.


    Minimum Qualifications

    1. Bachelor's degree OR an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
    2. Three years of progressively responsible supervisory experience within an office environment.
    3. Three years progressively responsible experience managing data.
    4. Professional communication skills including polished written reports/correspondence, experience in meeting facilitation and presentations.



    1. Master’s degree in Transportation Planning, Geography, Computer Science, Public Administration or similar field.
    2. Five years progressively responsible Supervisory/Management experience in an office environment.
    3. Two years of experience in the transit industry, public sector or experience working with government entities (such as consulting).

    Entry Requirements for: Knowledge and Skills


    Qualification to enter this position requires knowledge of the following:

    1. Software applications products including word processing, spreadsheets and data bases.
    2. Relational database theory.
    3. Statistical analysis techniques.
    4. Supervision principles and practices.



    Qualification to enter this position requires skill in:

    1. Analyzing and interpreting statistical data.
    2. Project management and the ability to complete milestones and work toward multiple deadlines simultaneously.
    3. Public presentations.
    4. Programming and troubleshooting data from various applications and formats.
    5. Skill in communicating technical information to a non-technical audience.
    6. Skill in interpersonal communications skills including listening, patience, humor and written communications to gather information about needs or problems, and to communicate through reports, procedures, correspondence.
    7. Skill in interpersonal relationship development for peer and supervisor relationships, focusing on customer needs, exercising interpersonal savvy, demonstrating comfort around senior management, and effectively working in a consensus-oriented environment.
    8. Skill in conflict management to resolve conflicts; find solutions to complex problems involving turf issues and vested interests.
    9. Convey technical information to non-technical and technical audiences.
    10. Think critically to support decision making.
    11. Think systematically to consider consequences and unintended consequences.
    12. Understand the needs of the Data Program from a global viewpoint.
    13. Professionally represent Community Transit.
    14. Create and maintain a cohesive team.
    15. Professionally handle interpersonal relationships.


    Proficient Performance Requirements for Knowledge and Skills


    Qualification to fulfill the full range of this position’s duties requires the following knowledge, which may be gained or further developed after entering the job:

    1. Working knowledge of general planning principles and methods.
    2. Public transit planning and operation principles and specific terms and programs such as NTD.
    3. Specialized software packages such as R, Crystal Reports, ArcGIS, and Tableau.


    Qualification to fulfill the full range of this position’s duties requires the following skills, which may be gained or further developed after entering the job:

    1. Basic database structured query language (SQL).


    Physical Requirements

    None listed.


    Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.



    Requires travel less 25% of the time.



    On-line applications only at www.communitytransit.org.  Please attach a resume and cover letter for consideration.  The evaluation process may include interviews,  background checks, reference checks and various performance tests. First Consideration by January 2, 2020.


    If you have a family member, or share the same living quarters of a current Community Transit employee, please let your Human Resources Recruiter know as your eligibility  for this position may be affected. 


    Community Transit provides a tobacco-free and drug-free work environment.  As a recipient of federal funds, Community Transit is an Equal Opportunity employer and does not unlawfully discriminate on any basis prohibited by Federal, State or Local law.  We value and encourage diversity in our workforce.  EOE AA/M/F/Vet/Disability.  Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.


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