• Assistant Manager of Training Instruction

    Job Locations US-WA-Everett
    Opening Date 6 days ago(2/12/2020 1:05 PM)
    Job ID
    Bargaining Unit
    Min (Annual)
    USD $90,163.00/Yr.
    Max (Annual)
    USD $126,277.00/Yr.
    Min Hiring Range
    USD $90,179.00/Yr.
    Max Hiring Range
    USD $99,179.00/Yr.
  • Overview

    We’re looking for an Assistant Manager of Training Instruction to join our team! At Community Transit our dynamic Training and Development department is at the forefront of our company. Our Mission is, "We help people get from where they are to where they 'want to be'". We take pride in that as well as all we do to hire people that share in our core values.  We provide them training and resources to become the kind of community oriented, customer service driven team members our company is known for. 


    The Assistant Manager of Training Instruction will take on the responsibility for decision making and control of day-to-day operations of our Maintenance and Dispatch/Supervisor Instructors. The position works with our cross functional team, designing and developing curriculum content, collaborating with our Coach Operator Instructor team, and training our front line employees.


    Essential Duties


    1. Supervises Teams:  Through personal supervision and two subordinate program leads, manages all Vehicle Maintenance Training, Dispatch Training and Operation Supervisor Training. Using required personal and technical expertise monitors the procedures and documentation to ensure safe and effective work performance, providing feedback, corrective action and discipline as necessary.   Monitors work schedules to meet training and operational requirements, authorizes over time, prioritizes work plans & performance goals; interprets & monitors performance standards & expectations in a collaborative manner for employees. Makes hiring recommendations, administers discipline, conducts termination hearings & terminates employment when necessary.  Motivates, coaches & counsels employees toward active & responsible participation in daily work that aligns with department & company values.  Deals with sensitive and difficult personnel matters in a confidential and professional manner.  Develops performance and training opportunities for leads and instructors.
    2. Maintains Policies & Procedures:  Assists in developing business practices, rules and regulations for the operations of the Training Department in a way that protects the skills, knowledge and other intangible assets of individuals.  Analyzes changes in training requirements, assigned staff and policies or programs and advises Training Program Manager of recommended changes.  Monitors Training procedures & documentation. Makes recommendations for corrective actions to include modifying division policies & procedures as necessary.  Administers contractual, procedural and policy interpretation and resolution of issues.  Understands the importance of following the guidance of contractual, procedural and policies.  Ensures work assigned is in alignment and follows union contracts.  Assures that all division & company personnel policies and procedures are adhered to by leads and instructors including requirements.
    3. Union/Management Responsibilities:  Represents the division in building positive union/management working relationships. Resolves union and personnel issues at lowest level possible through education, negotiation & conflict resolution at earliest opportunity.  Researches & provides documentation for responses to grievances, recommends grievance solutions & writes responses.  May testify at hearings and arbitrations.
    4. Budget Responsibilities:  Assists and advises in developing the division budget.  Authorizes overtime, procures resources such as bus and property availability and training material needs for the program.
    5. Department Representative:  Serves as the division representative in meetings and on committees relative to training.
    6. Evaluates accidents and makes the determination of preventability or un-preventability and communicates it to employees.  Presents determination information to Accident Review Committee (ARC) as necessary.



    1. Five years of transit experience in an agency that operates services. A Bachelor’s degree in education, management, business, transit studies or related field may substitute for three years of the experience requirement in some instances.
    2. Three years’ experience in curriculum development.
    3. Three years supervisory experience in a union environment, requiring dispute resolution and negotiation skills.
    4. Commercial driver’s license with excellent 10 year recent driving record (see posting for the definition of an excellent record).
    5. Internal applicants must have no disciplinary action and no preventable accidents in the last 3 years.

     Or An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.



    None Listed




    Qualification to enter this position requires KNOWLEDGE of the following:

    • Principles of Supervision, customer and employee relations and business management principles and techniques.
    • Management practices, work scheduling, performance management (coaching, counseling, development, performance improvement planning, discipline).
    • Principles and techniques of modern adult education programs.
    • Union and employee relations and contract administration.
    • State and federal regulations regarding motor vehicles and public transportation.
    • State and Federal laws and regulations related to commercial passenger vehicle operations and public transportation.
    • Principles of Leadership.
    • Conflict resolution, mediation or facilitation.


    Qualification to enter this position requires SKILL in:

    •  Analyzing training needs.
    • Computer operation and software applications; Windows and Microsoft Office products or equivalent email, word processing and spreadsheet applications sufficient to produce professional level reports.
    • Verbal, written and computer based communications.
    • Communication and interpersonal relations as applied to interaction training programs.
    • Conducting training and making presentations to wide and varied audiences.
    • Time management practices. Managing multiple tasks simultaneously and effectively.
    • Facilitating diverse groups of stakeholders and interest in developing, long term relationships through building of rapport and trust.
    • Persuasion and working through influence. Anticipating and taking steps to prevent counter-productive confrontations.  Managing and resolving conflicts and disagreements in a constructive manner.
    • Team leading and team participation and monitoring/assessing performance of others to make improvements or take corrective action.
    • Customer service – Recognizing problems and developing effective solutions. Anticipating and meeting the needs of both internal and external customers.  Committed to continuous improvement.
    • Decision making - Considering relative costs and benefits of potential actions to choose the most appropriate one. Analysis, problem solving and troubleshooting.
    • Fostering an inclusive workplace where diversity and individual difference are valued and leveraged to achieve the vision and mission of the organization. Inspiring and fostering team commitment, pride and trust. 
    • Facilitating cooperation and motivating team members to accomplish group goals while treating others with courtesy, sensitivity and respect. 


    Proficient Performance Requirements for Knowledge and Skills


    Qualification to fulfill the full range of this position’s duties requires the following knowledge, which may be gained or further developed after entering the job:

    1. Project management techniques.
    2. National Safety Council Guidelines.

    Physical Requirements

    1. Climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing, repetitive motions, carrying.
    2. Must be able to sit for extended periods of time.
    3. Must be able to sit in driver's seat and freely and without restrictions rotate the steering wheel and operate the gas and brake pedals so as to safely operate the vehicle.

    Light Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.



    Application Process

    First consideration for applications received by February 26, 2020Apply on-line and include resume, cover letter and answer supplemental questions.    Incomplete applications will not be considered.  Only complete on-line applications will be considered. Applicants whose qualifications most closely match our job requirements will be scheduled for a variety of tests background and credit checks. Applicants for this job may be considered for other openings up to six months after the date this position closes. 


    If you have a family member, or share the same living quarters of a current Community Transit employee, please let your Human Resources Recruiter know as your eligibility for this position may be affected.

    Community Transit provides a tobacco-free and drug-free work environment.  As a recipient of federal funds, Community Transit is an Equal Opportunity Employer and does not unlawfully discriminate on any basis prohibited by Federal, State or Local law.  We value and encourage diversity in our workforce.   EOE AA M/F/ Vet/ Disability.  Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.


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