Workers Compensation Analyst

Job Locations US-WA-Everett
Opening Date 4 weeks ago(8/30/2021 12:52 PM)
Job ID
Min (Annual)
USD $80,387.00/Yr.
Max (Annual)
USD $112,542.00/Yr.
Min Hiring Range
USD $80,387.00/Yr.
Max Hiring Range
USD $88,426.00/Yr.


Under the general direction of the Human Resources Program Manager, the Workers Compensation Analyst is responsible for claims management (monitoring, administration and coordinating return-to-work services) for injured workers in accordance with program policy, procedures, state regulations and collective bargaining agreements.  Assisting the Agency in the return-to-work of injured workers by collaborating with employees, supervisors, managers, Employee Engagement representatives, L&I, providers, Disability Services, vendors, and other administrative units, and vocational rehabilitation counselors on complex workers’ compensation claims.   The Analyst has a critical role as part of the employee wellness initiatives of Community Transit and plays an important role to ensure that the Agency follows federal and state guidelines for job safety, disability law and claims management that could affect the rights of employees or employers.


The Workers Compensation Analyst serves as a reviewer of and subject matter expert on, the appropriateness of the return-to-work components of all workers’ compensation claims.  Finally, the Workers Compensation Analyst works with managers and supervisors proactively by helping to create alternative work opportunities, encouraging modified duty programs and facilitating transitioning employees back to work. 

Essential Duties

  1. Proactively identifies matches between light duty work within departments and injured workers’ medical restrictions to facilitate employees return to work and minimize time loss on workers’ compensation claims.  This includes collaboration with attending providers, injured workers, supervisors and managers, Employee Engagement staff, L&I claims managers and others to reduce or avoid time loss.
  2. Reviews claims filed by employees for completion and timely submission.  Reviews the medical and return-to-work aspects of workers’ compensation claims and communicates changes in restrictions to appropriate Agency staff on a regular and continuous basis.
  3. Consults with the Third Party Administrator claims staff to evaluate workers’ compensation claims and discuss return-to-work options.
  4. Contacts injured workers, supervisors, managers, and medical providers to place injured workers in light duty roles within their medical restrictions while they recover from job related injuries.  Manages incident case files.
  5. Participates in all Injury investigation meetings to ensure consistent application throughout the agency, and to communicate to others in order to prevent and/or mitigate Risk throughout the Agency.
  6. Prepares and disseminates trend information for key departments on a regular basis. Conducts regular claim reviews with Third Party Administrator.  Coordinates with payroll personnel concerning continuation of pay or light duty hours.
  7. Maintains data consistent with data integrity standards in Claim Services.  Responsible for audit and annual reporting preparation.
  8. Provides training to all new hires during orientation, to leads, supervisors and managers on injury prevention, injury investigation, timely reporting of claims and return-to-work options.  Makes presentations to audiences of various sizes on claim trends and risk management.
  9. Identifies and recommends policy changes related to worker injury and return-to-work.
  10. Serves on the Safety Committee and relevant committees as appropriate and as requested.  Works on special projects or teams at the request of the Human Resources Manager.


Minimum Qualifications

  • Bachelor’s degree in Human Resources or relevant academic field. Certification in workers’ compensation can substitute for the bachelor’s degree.
  • Seven years of experience in one or more of the following, preferably in Washington:
    1. Managing the return-to-work function of an employer or worked closely with an employer on returning employees back to work; or
    2. Managing workers’ compensation claims; or
    3. Vocational rehabilitation consulting.



  • Disability expertise and/or certification(s).
  • Experience in Occupational Medicine.
  • Washington Workers Compensation Professional designation.
  • AIC, CPCU.
  • Experience with in-house workers’ compensation claims program.


Entry Requirements for: Knowledge and Skills


Qualification to enter this position requires knowledge of the following:

  1. Applicable federal, state and local laws and regulations impacting employee leave preferably as applied to a public agency, (e.g. Workers’ Compensation, FMLA, Washington Family Care Act, Pregnancy Disability, and ADA requirements).
  2. Principles and practices of data collection, analysis and reporting.
  3. Performance management (coaching, counseling, motivation, staff development, performance improvement planning, discipline).
  4. Problem analysis, decision making.
  5. Conflict resolution, mediation or facilitation.
  6. Principles of workplace investigation, interviewing witnesses, documentation; Relational databases.
  7. Employer health and wellness programs.


Qualification to enter this position requires skill in:

  1. Verbal and written communication at the level of proficiency normally demonstrated by those possessing an undergraduate degree.  Communication and interpersonal relations as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.  Active listening, giving full attention to what other people are saying.  Taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
  2. Developing and delivering presentations for broad audiences.
  3. Influencing employees. Being able to persuade and counsel employees to take appropriate action.
  4. Negotiating and brokering skills.
  5. Use of personal computer software programs, such as Excel and Word and ability to produce professional-level reports.
  6. Analyzing complex policy and contractual issues.  Recognizing problems and developing effective solutions.  Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  7. Maintaining confidentiality and communicating with tact and diplomacy.  Deal effectively and tactfully with agency officials, employees and the public.
  8. Project management techniques and principles.  Time management practices.
  9. Team leading and team participation skills.
  10. Delivering exceptional customer service.  Developing constructive and cooperative working relationships with others, and maintaining them over time
  11. Judgment and Decision Making.  Considering the relative costs and benefits of potential actions to choose the most appropriate on Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.  Conduct fact finding research.  Collecting, evaluating and analyzing data to develop alternative recommendations.  Combining pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).  Thinking critically to support decision making.  Documenting work flow and other activities relating to the improvement of management practices.
  12. Encouraging and building mutual trust, respect, and cooperation among team members.
  13. Formulating and administering policies and procedures.
  14. Maintaining composure and effectively leading during stressful situations.
  15. Motivating others, behaving positively.
  16. Budget aspects of absenteeism and cost monitoring.
  17. Planning, organizing and coordinating work assignments.
  18. Demeanor that is proactive, honest and perceptive with strong follow-through.
  19. Demonstrating exceptional leadership qualities.
  20. Assigning work to staff effectively, using their strengths to the best advantage.
  21. Determining priorities when faced with constant changes, to make and keep commitments.

Physical Requirements

Lifting, fingering, grasping, feeling, talking, hearing, seeing, repetitive motions, carrying.


Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.


Application and Selection Process:

On-line applications only. Cover letter and resume required.


Applicants who meet the minimum requirements may be scheduled for an interview as well as a variety of tests to demonstrate knowledge, and skills for the position.  The evaluation process may include interviews, background check, reference checks and various performance tests. Applicants for this job may be considered for other openings up to six months after the date this position is filled.


First consideration September 12th 11:59PM


If you have a family member, or share the same living quarters of a current Community Transit employee, please let your Employee Engagement Recruiter know as your eligibility  for this position may be affected. 


Community Transit provides a tobacco-free and drug-free work environment.  As a recipient of federal funds, Community Transit is an Equal Opportunity employer and does not unlawfully discriminate on any basis prohibited by Federal, State or Local law.  We value and encourage diversity in our workforce.  EOE AA/M/F/Vet/Disability.  Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.


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