Community Transportation Specialist

Job Locations US-WA-Everett
Opening Date 2 weeks ago(10/11/2021 11:13 PM)
Job ID
Customer Experience
Bargaining Unit
Min Hiring Range
USD $83,639.00/Yr.
Max Hiring Range
USD $87,821.00/Yr.


The Community Transportation Specialist leads programs and projects for community transportation programs, pilot projects and transportation services providing flexible mobility options.  This position will be responsible for developing and implementing innovative, cost-effective transportation services to meet local mobility needs and deliver on the end-to-end customer experience.  Duties include developing products and implementation tools and to increase market share.  The incumbent is responsible for supporting large-scale programs and tools focused on transportation alternatives and helping to expand ridesharing and accessible services beyond the traditional commute services.  The ideal candidate will be self-propelled, fast-paced, flexible, forward-looking, and be able to deliver multiple priorities and efforts at a high production level.

Essential Duties

  1. Support Community Programs, including strategy design, goal development, implementation, operations, project management, reporting, and continued outreach and communications on applicable transportation program, projects, and tools. 
  2. Lead implementation and operations of assigned service projects as they are introduced and implemented in various communities.  Coordinate with internal and external stakeholders on project development and implementation.  Prepare and deliver internal and external presentations, briefings and project updates on a regular basis.
  3. Provides advice and recommendations on policies and strategies pertaining to the development of innovative transportation solutions to staff at all levels.  Recommends strategies and/or projects to improve organizational effectiveness. 
  4. Project manage to ensure program is delivering according to scope, budget and schedule.  Monitor project implementation, report status, and adjust plans as necessary to accomplish project.  Manage and communicate tradeoffs between scope, quality, time, and cost.
  5. Lead processes for providing an exceptional customer experience including: customer research and needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  6. Lead short and long-range planning, analysis and program evaluation activities on programs and projects assigned.  Participate in the development and evaluation of integrated products, pricing, incentives, demonstration projects, new service markets and promotional strategies for a diverse customer base.
  7. Manage vendor contracts and draft request for qualifications and proposals.  Coordinate, direct and manage work of consultants to successful completion.  Conduct quality assurance and quality control as appropriate.
  8. Train staff, jurisdictions and community transportation coordinators on how to use tools, apps, products, and systems, and provide technical expertise and troubleshooting.  Employ new technologies and social marketing for public education and outreach.
  9. Work with internal teams to develop services' communication strategies and tools; implementation guidelines, programs and plans.  Utilize information gained from surveys, focus groups, and other marketing research to understand the demographic and social orientation of the target customer when developing communication collateral and outreach strategies. 
  10. Attend, participate and contribute to intra-agency work teams, core planning team, implementation team(s), individual project teams and committees as appropriate to include product, policy and procedure development, implementation and review.  Make adjustments necessary to continually improve and increase alternative services project growth.  Communicate status, issues and risks to project stakeholders.
  11. Performs other duties of a similar nature or level.


Minimum Qualifications

  1. Bachelor's degree in (Land Use, Urban, Regional, Transportation or Environmental), Public Administration or closely related field.
  2. Five years of experience managing complex projects from planning phase through completion including contract administration and oversight.
  3. Five years of experience delivering on key customer needs with a strong customer focus.
    Three years of experience in transportation demand management, planning or related field.
  4. Three years of experience organizing, presenting, facilitating, and negotiating with diverse stakeholders and user groups.
  5. Three years of experience in quality assurance and coordination with staff and vendors engaged in program development, procurement and implementation of projects.

OR an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.  



  1. Knowledge and/or experience with wide range of alternative travel options and concepts, including community-based shuttles and vans, ridesharing technologies and programs, transportation network companies, and bicycle and pedestrian connectivity.
  2. Professional experience in project management.
  3. Familiarity with principles of transportation demand management and behavior change.
    Knowledge of land use and transit dynamics, including characteristics of transit supportive land use policies and practices.

Entry Requirements for: Knowledge and Skills


Qualification to enter this position requires knowledge of the following:

  1. Program and project management skills that involve developing and implementing services to the public, including operational principles and outreach.
  2. Project management, including budget development, analysis, risk identification, scope, schedule, communications plans and budget.
  3. Principles and processes for providing an exceptional customer experience including: customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  4. Identification of new market and partnership opportunities; partnership development and negotiation.
  5. Survey design, evaluation principles and analysis.
  6. Problem analysis, decision making, follow up and continuous improvement.
  7. Vendor management including contract development and review, performance management and financial management.
  8. Common budgetary practices.
  9. Contract administration.
  10. Understanding of governmental workings, political savvy.


Qualification to enter this position requires skill in:

  1. Developing and implementing short and mid-range projects, including analyzing data and completing complex planning processes.
  2. Project management and ability to integrate new technologies. 
  3. Procuring and managing vendors – preparing contract, scope of work and budget estimates for comprehensive vendor proposal requests.
  4. Self-motivation, leadership, team work, management, planning, problem solving, negotiating and influencing.
  5. Critical thinking – using logic and reasoning to identify the strengths and weaknesses of alternate solutions, conclusions or approaches to problems.
  6. Maintaining objectivity.
  7. Managing multiple tasks simultaneously and effectively.
  8. Analyze and manage budgets and other financial matters.
  9. Excellent writing and oral presentation skills.
  10. Facilitating diverse groups of stakeholders and interests, and developing and attaining consensus.  Includes various levels of local governments and the public.
  11. Conflict management and resolution.
  12. Create and deliver dynamic presentations through excellent verbal, written communication and presentation skills.
  13. Computer operation and software utilization (MS Office) in support of programs and projects.
  14. Developing and maintaining effective working relationships with teams/employees, supervisors, managers, Board members and the general public.
  15. Communication, facilitation and interpersonal relations as applied to interaction with coworkers, supervisor, vendors, regional partners, the general public, etc., sufficient to exchange or convey information and to receive work direction.

Proficient Performance Requirements for Knowledge and Skills


Qualification to fulfill the full range of this position’s duties requires the following knowledge, which may be gained or further developed after entering the job:

  1. Public Agency policy and procedures
  2. Transit business and policies related to passenger information systems and customer service practices.
  3. Knowledge of ADA (Americans with Disabilities Act) paratransit regulations/specifications, service delivery practices, procedures, and techniques


Physical Requirements

Climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, seeing, repetitive motions, carrying.

Sedentary Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.


Application Process

  • Apply on line; only on-line applications accepted. 
  • Application must have a resume, a cover letter, and have answered all of the supplemental questions.
  • Applicants who meet minimum requirements may be scheduled for tests and interviews to demonstrate knowledge and skills for the position


If you have a family member, or share the same living quarters of a current Community Transit employee, please let your Human Resources Recruiter know as your eligibility for this position may be affected. Community Transit provides a tobacco-free & drug-free work environment.

As a recipient of federal funds, Community Transit is an Equal Opportunity Employer & does not unlawfully discriminate on any basis prohibited by Federal, State or Local law. We value and encourage diversity in our workforce. EOE AA M/F/Vet/Disability. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.


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