- Bachelor's degree in (Land Use, Urban, Regional, Transportation or Environmental), Public Administration or closely related field.
- Five years of experience managing complex projects from planning phase through completion including contract administration and oversight.
- Five years of experience delivering on key customer needs with a strong customer focus.
Three years of experience in transportation demand management, planning or related field.
- Three years of experience organizing, presenting, facilitating, and negotiating with diverse stakeholders and user groups.
- Three years of experience in quality assurance and coordination with staff and vendors engaged in program development, procurement and implementation of projects.
OR an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
- Knowledge and/or experience with wide range of alternative travel options and concepts, including community-based shuttles and vans, ridesharing technologies and programs, transportation network companies, and bicycle and pedestrian connectivity.
- Professional experience in project management.
- Familiarity with principles of transportation demand management and behavior change.
Knowledge of land use and transit dynamics, including characteristics of transit supportive land use policies and practices.
Entry Requirements for: Knowledge and Skills
Qualification to enter this position requires knowledge of the following:
- Program and project management skills that involve developing and implementing services to the public, including operational principles and outreach.
- Project management, including budget development, analysis, risk identification, scope, schedule, communications plans and budget.
- Principles and processes for providing an exceptional customer experience including: customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Identification of new market and partnership opportunities; partnership development and negotiation.
- Survey design, evaluation principles and analysis.
- Problem analysis, decision making, follow up and continuous improvement.
- Vendor management including contract development and review, performance management and financial management.
- Common budgetary practices.
- Contract administration.
- Understanding of governmental workings, political savvy.
Qualification to enter this position requires skill in:
- Developing and implementing short and mid-range projects, including analyzing data and completing complex planning processes.
- Project management and ability to integrate new technologies.
- Procuring and managing vendors – preparing contract, scope of work and budget estimates for comprehensive vendor proposal requests.
- Self-motivation, leadership, team work, management, planning, problem solving, negotiating and influencing.
- Critical thinking – using logic and reasoning to identify the strengths and weaknesses of alternate solutions, conclusions or approaches to problems.
- Maintaining objectivity.
- Managing multiple tasks simultaneously and effectively.
- Analyze and manage budgets and other financial matters.
- Excellent writing and oral presentation skills.
- Facilitating diverse groups of stakeholders and interests, and developing and attaining consensus. Includes various levels of local governments and the public.
- Conflict management and resolution.
- Create and deliver dynamic presentations through excellent verbal, written communication and presentation skills.
- Computer operation and software utilization (MS Office) in support of programs and projects.
- Developing and maintaining effective working relationships with teams/employees, supervisors, managers, Board members and the general public.
- Communication, facilitation and interpersonal relations as applied to interaction with coworkers, supervisor, vendors, regional partners, the general public, etc., sufficient to exchange or convey information and to receive work direction.
Proficient Performance Requirements for Knowledge and Skills
Qualification to fulfill the full range of this position’s duties requires the following knowledge, which may be gained or further developed after entering the job:
- Public Agency policy and procedures
- Transit business and policies related to passenger information systems and customer service practices.
- Knowledge of ADA (Americans with Disabilities Act) paratransit regulations/specifications, service delivery practices, procedures, and techniques
Climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, seeing, repetitive motions, carrying.
Sedentary Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
- Apply on line; only on-line applications accepted.
- Application must have a resume, a cover letter, and have answered all of the supplemental questions.
- Applicants who meet minimum requirements may be scheduled for tests and interviews to demonstrate knowledge and skills for the position
If you have a family member, or share the same living quarters of a current Community Transit employee, please let your Human Resources Recruiter know as your eligibility for this position may be affected. Community Transit provides a tobacco-free & drug-free work environment.
As a recipient of federal funds, Community Transit is an Equal Opportunity Employer & does not unlawfully discriminate on any basis prohibited by Federal, State or Local law. We value and encourage diversity in our workforce. EOE AA M/F/Vet/Disability. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.