Manager of Transportation Operations

Job Locations US-WA-Everett
Opening Date 1 month ago(11/2/2021 4:14 PM)
Job ID
Min Hiring Range
USD $102,840.00/Yr.
Max Hiring Range
USD $113,124.00/Yr.


Who We Are:

We help people get from where they are to where they want to be. Our vision is travel made easy for all. Community Transit has a culture of learning and growth. You’ll find employees that have been here for 10, 20, or even 30 years. Why? Because this is a place that feels like a family. We take pride in the work we do and in serving our community. Community Transit (previously known as the Snohomish County Public Transportation Benefit Area Corporation) began service on Oct. 4, 1976, with a modest seven routes in Snohomish County. Today, we serve more than 2,100 stops and 22 park & ride lots with more than 7,355 parking stalls, including the four-story Mountlake Terrace Transit Center. From a thriving vanpool program to the Swift Blue Line (the state's first bus rapid transit line), Community Transit has been at the forefront of helping Snohomish County residents think transit first. All that we do is in service to our community, our customers and each other.

Community Transit has two bus bases and an administration building located in Everett. An expansion and update of their Casino Road campus facilities is currently underway, too


About the Role:

Love working with and managing drivers? We need a leader who can keep our drivers safe and happy. We value safety - if safety isn’t extremely important to you, this might not be the right role for you. In this role, you will make a difference in the lives of your drivers and your customers.


In this role you will manage, plan, organize, and coordinate the Agency's day-to-day transportation operations to ensure the health and safety of employees and the quality of transit services to the community.  You will advise the Deputy Director of Transportation in areas of responsibility; manage performance and development of direct reports; review and take appropriate action regarding operational transit issues.

Essential Duties

  1. Implements department policy, procedures and common practices which are consistent with agency policy, rules and regulations and ensures effective administration of the Agency’s transportation operations. Devises mechanisms to ensure consistent and equitable execution of policies and procedures.
  2. Working with the COO and Deputy Director of Transportation, translates the business/strategic plan into a transportation operations strategy.  Recommends strategies and/or projects to improve operational effectiveness.
  3. Determines staffing levels, establish work schedule, work assignments and overtime as required to meet company goals and objectives. Fosters a work-life environment that promotes a balance work-life approach. Conducts staff performance reviews and evaluations, ensuring staff training and development. Makes hiring and disciplinary decisions and termination recommendations
  4. Advises the Deputy Director of Transportation of operational issues and/or concerns and recommends courses of action that impact operations.  Provides guidance and opinions regarding impacts of decisions made throughout the Agency as may be related to Transportation Operations
  5. Lead and develop Transportation Department’s most valuable resource, its people, by providing a positive work environment through consistent communication, promoting accountability, and recognizing superior results.
  6. Represents management in building positive union/management working relationships. Resolves union and personnel issues at the lowest level possible through education, negotiation, and conflict resolution. Administers labor agreements and adjusts grievances; conducts research, cost analysis, and provides draft contract language; participates in contract negotiations; recommends policy changes for negotiation.
  7. Provides a safe work environment and promotes safety results, both accident and injury frequencies, as a top priority. Directs response to accidents, emergency situations, employee conduct and security incidents, natural disasters, and severe weather conditions; allocates resources. 
  8. Performs other duties of a similar nature or level.


Minimum Qualifications

  1. Five years of operations experience.
  2. Five years of supervisory experience with at least three years in a unionized working environment.
  3. A bachelor's degree in transportation, public/ business administration or a related field.
  4. Current Commercial Driver’s License (CDL) or have had a CDL in the last 5 years.

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above may be considered



Entry Requirements for: Knowledge and Skills


Qualification to enter this position requires knowledge of the following:

  1. Transit vehicle operations and operator performance standards.
  2. Supervisory principles and practices.
  3. Modern risk management practices and techniques.
  4. Administrative principles and practices.
  5. Structured project methodologies and project planning tools.
  6. Labor relations and collective bargaining.


Qualification to enter this position requires skill in:

  1. Leadership – setting the direction for transportation operations, providing guidance and mentorship to employees, and taking responsibility for operational performance.
  2. Working collaboratively with other departments.
  3. Analyzing and resolving a wide variety of complex service delivery and employee issues.
  4. Monitoring and evaluating the work of subordinate staff.
  5. Managing transportation functions in a diverse multi-service public organization.
  6. Reviewing, evaluating, and investigating transit operator accident and incident reports, customer comments and complaints, and other performance indicators.
  7. Resolving service problems and instituting appropriate corrective action.
  8. Conducting negotiations.
  9. Written and oral communication and presentation to all levels including the Board of Directors and the legislature.
  10. Interpersonal communication skills
  11. Applying an intentional focus on equity and inclusion to support an equitable and inclusive work environment.


Proficient Performance Requirements for Knowledge and Skills


Qualification to fulfill the full range of this position’s duties requires the following knowledge, which may be gained or further developed after entering the job:

  1. Transit service routes, schedules, and equipment.
  2. Applicable Federal, State, and local laws, rules, and regulations.


Qualification to fulfill the full range of this position’s duties requires the following skills, which may be gained or further developed after entering the job:

  1. Achieving results using a flexible, open approach to problem solving while remaining sensitive to people issues.
  2. Planning, organizing, and coordinating activities to control the quality of transit services provided to the community.


Physical Requirements

Climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing, repetitive motions, carrying.


Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.



This position is considered safety-sensitive under the U.S. Department of Transportation and is subject to drug and alcohol testing under both DOT and Community Transit authority.




  • Apply on line; only complete on-line applications with job history listed, resume and cover letter will be considered.
  • Applicants must include a resume and cover letter with their application.
  • Applicants who meet minimum requirements may be scheduled for tests and interviews to demonstrate knowledge, skills for the position.


The Fine Print:

If you have a family member or share the same living quarters of a current Community Transit employee, please let your Human Resources Recruiter know as your eligibility for this position may be affected. Community Transit provides a tobacco-free & drug-free work environment.

As a recipient of federal funds, Community Transit is an Equal Opportunity Employer & does not unlawfully discriminate on any basis prohibited by Federal, State or Local law. We value and encourage diversity in our workforce. EOE AA M/F/Vet/Disability. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.



COVID-19 Vaccination Notification


All new Community Transit employees must be fully vaccinated against COVID-19 within 60 days of hire or be granted an accommodation as outlined in our policy. Effective January 1, 2022, all new employees must provide proof of fully vaccinated status on or before their first workday. People are considered fully vaccinated two weeks after their second dose in a two-dose series or two weeks after a single-dose vaccine. This includes maintaining any booster dose within 60 days of being eligible, as authorized by the FDA.


Employees or applicants may make accommodation requests based on a medical disability or for sincerely held religious beliefs. Provided the accommodation is reasonable and does not create an undue hardship for Community Transit and/or pose a direct threat to the health or safety of others in the workplace and/or to the requesting employee. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for accommodation. This directive applies to all employees of Community Transit. If you want more information regarding our Vaccine Policy, please contact Employee Engagement at 425-348-2315 to speak with a representative.



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