Digital Data Analyst

Job Locations US-WA-Everett
Opening Date 2 months ago(11/28/2021 8:33 PM)
Job ID
2021-1413
Category
Customer Experience
Bargaining Unit
No
Min Hiring Range
USD $82,396.00/Yr.
Max Hiring Range
USD $86,517.00/Yr.

Overview

The Digital Data Analyst at Community Transit is empowered to translate data into meaningful insights that tell the story of how customers interact with us from a digital perspective. The Digital Data Analyst conducts research across multiple platforms to drive data-driven insights that enable decision-making. This person works cross-functionally to plan and lead digital analytics and develop reporting that communicates trends and performance against key performance indicators (KPI’s).

 

The Digital Data Analyst is responsible for ensuring that we continue to drive traffic, engage our customers and report progress in a timely manner. To gain further perspective this individual administers A/B and multivariate tests, digital surveys and polling, and participates in user testing and usability. This position requires strong analytical skills, attention to detail, a positive and professional attitude, and the ability to collaborate in a team environment.

 

The ideal candidate is an expert at analyzing digital user behavior and delivering actionable insights that guide decision making and optimization. The position is both strategic and hands-on, requiring a passion to improve the customer’s experience.

Essential Duties

  1. Perform thorough analysis and identify actionable insights aligned with the digital product roadmap and other initiatives
  2. Develop and manage comprehensive digital reporting that includes the website, search, social media, email and SMS
  3. Work with business stakeholders to identify key performance indicators for each of our digital touchpoints across the agency
  4. Build custom dashboards and reports that clearly communicate effectiveness to various audiences aligned with KPIs
  5. Make findings and recommendations visible across the agency to a variety of audiences, including executive staff
  6. Facilitate A/B and multivariate testing through the website, social channels and email in order to test improvement hypotheses
  7. Measure site usability/effectiveness, and present actionable insights and recommendations based on data, results and best practices
  8. Configure Google Analytics, Google Tag Manager, HotJar, Lighthouse, Screaming Frog, etc. to ensure all data is being tracked, funneled and reported accurately
  9. Research and recommend new tools and techniques for measuring the effectiveness of the digital experience for customers
  10. Provide analysis of features prior to and after launch that measure their success with insights based on success metrics

Requirements

Minimum Qualifications

  1. Bachelor’s degree
  2. 3 years relevant work experience and hands-on expertise with a leading analytics product (Google Analytics preferred) and data visualization software (Tableau preferred)
  3. Or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job listed above may be considered.

 

Preferred

  1. Programming experience (Javascript and DOM API)
  2. Understanding of and familiarity with transit technology
  3. Experience in customer research and focus group testing
  4. Exposure to Agile/Scrum methodology

 

Entry Requirements for: Knowledge and Skills

 

  1. Qualification to enter this position requires knowledge of the following:
  2. Digital methodologies
  3. Big data and data mining
  4. Paid social and paid search Customer surveys and polling
  5. Web platforms and technologies
  6. Various forms of testing, including A/B/Multivariate
  7. Social media management tools and email marketing software

 

Qualification to enter this position requires skill in:

  1. Gathering and analyzing data and forming logical conclusions
  2. Distilling data and generating reports
  3. Devising ways to better exploit data, identify insights and present results in a stimulating and actionable way
  4. Delivering analysis and insights which shape the direction of the business, services, products or the brand
  5. Influencing others in a matrix organization
  6. Thinking, writing and verbalizing thoughts analytically
  7. Communicating at all levels in the organization (orally, visually and digitally)
  8. Active listening, critical thinking and problem solving
  9. Digital technology and business analysis
  10. Working effectively under pressure, meeting deadlines, and adjusting to changing and competing priorities across complex projects
    Researching strategic issues, technology, and techniques; performing analysis and evaluation and providing recommendations
  11. Working both independently and as a team member
  12. Using the Microsoft Office suite of products and services

 

Application and Selection Process:

  • Employees must be fully vaccinated against COVID-19 or be granted an accommodation as a condition of employment.
  • On-line applications only.
  • Applicants who meet the minimum requirements may be scheduled for an interview as well as a variety of tests to demonstrate knowledge, and skills for the position.  The evaluation process may include interviews, background check, reference checks and various performance tests.

All new Community Transit employees must be fully vaccinated against COVID-19 within 60 days of hire or be granted an accommodation as outlined in our policy. Effective January 1, 2022, all new employees must provide proof of fully vaccinated status on or before their first workday. People are considered fully vaccinated two weeks after their second dose in a two-dose series or two weeks after a single-dose vaccine. This includes maintaining any booster dose within 60 days of being eligible, as authorized by the FDA.

 

Employees or applicants may make accommodation requests based on a medical disability or for sincerely held religious beliefs. Provided the accommodation is reasonable and does not create an undue hardship for Community Transit and/or pose a direct threat to the health or safety of others in the workplace and/or to the requesting employee. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for accommodation. This directive applies to all employees of Community Transit. If you want more information regarding our Vaccine Policy, please contact Employee Engagement at 425-348-2315 to speak with a representative

 

If you have a family member, or share the same living quarters of a current Community Transit employee, please let your Employee Engagement Recruiter know as your eligibility  for this position will be affected. 

 

Community Transit provides a tobacco-free and drug-free work environment.  As a recipient of federal funds, Community Transit is an Equal Opportunity employer and does not unlawfully discriminate on any basis prohibited by Federal, State or Local law.  We value and encourage diversity in our workforce.  EOE AA/M/F/Vet/Disability.  Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

 

 

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