VMware Infrastructure & Systems Engineer

Job Locations US-WA-Everett
Opening Date 1 month ago(12/20/2021 3:09 PM)
Job ID
Information Technology
Min (Annual)
USD $87,873.00/Yr.
Max (Annual)
USD $123,020.00/Yr.
Min Hiring Range
USD $87,873.00/Yr.
Max Hiring Range
USD $96,661.00/Yr.


All new Community Transit employees must be fully vaccinated against COVID-19 within 60 days of hire or be granted an accommodation as outlined in our policy. Effective January 1, 2022, all new employees must provide proof of fully vaccinated status on or before their first workday. People are considered fully vaccinated two weeks after their second dose in a two-dose series or two weeks after a single-dose vaccine. 


Under general supervision, this position is responsible for creating and maintaining the virtual operating system and in doing so ensures all enterprise data platforms that support internal employee business functions are available.

Essential Duties

1.      Designs the virtual operating system and supporting systems.  Implements systems, troubleshoots issues and researches solutions.  Ensure the availability and continuity of systems from development to production.

2.      Performs audits of systems and software.  Implements and utilizes various monitoring, vulnerability, and fault analysis tools to troubleshoot and optimize the current and future operating environments and service level agreements.

3.      Provides tier 3 level support of problems and issues escalated by the Network Operations Center.  Works on problems of diverse scope where analysis of situation requires evaluation and judgment.

4.      Builds and maintains virtual infrastructure from bare metal to the hypervisor and desktop virtualization solution using technologies such as VMware vSphere and Horizon.  Ensures reliability of all storage and virtualization platforms.

5.      Designs and safely performs changes to our production environment following a defined change management process.

6.      Creates standard operating procedures for maintenance and support of the virtual infrastructure.  Documents the configuration of the infrastructure.

7.      Researches, evaluates and recommends new tools and technologies for server virtualization.

8.      Leads technical escalations to vendors and manages escalations to resolution.  Collaborates with Technology Infrastructure Services on planning, installing and configuring new hardware and software.

9.      Monitor’s system performance and capacity and provides periodic system status reports to management.

10.   Other duties of a similar nature or level.


Minimum Qualifications

  1. A degree or equivalent combination of education and experience sufficient to successfully perform the essential duties of the job, such as those listed above.
  2. 5 years in IT Support role interfacing daily with other IT professionals and customers.
  3. 5 years in Windows configuration, repair and troubleshooting
  4. 5 years troubleshooting and diagnosing hardware, software, and network problems.
  5. 3 years managing complex projects from planning and design phase through construction and implementation.
  6. 3 years designing, developing, deploying and managing complex technical infrastructures.
  7. Extensive experience working with virtual-based infrastructures.
  8. Ability to work outside of normal business hours to support critical systems as required.
  9. Ability to drive a CT company vehicle; must possess a valid WA State Driver’s license at time of hire.

Up to two years of experience may be substituted for additional-related coursework and/or certifications.



  1. Current VMware Professional certification in Data Center Virtualization (or equivalent).
  2. Experience working in a Network Operations Center.
  3. ITIL Framework certification.
  4. Bachelor’s degree in computer science or related field.
  5. Transit business and policy related to customer services practices.


Entry Requirements for: Knowledge and Skills


Qualification to enter this position requires knowledge of the following:

  1. Advanced knowledge of virtual infrastructures, desktop and laptop hardware and software, smart phones, Active Directory domain administration, Exchange, Windows, MS Office, third party utilities, software distribution, Windows maintenance and patch installation, and software licensing.
  2. Experience configuring, deploying and supporting SAN/NAS storage.
  3. Experience providing administration and support to 7 x 24 production systems.
  4. IT operations, backup and recovery, networking, security, and telephony operation and administration.
  5. Project management methodologies.
  6. Selection, design and implementation of desktop and peripheral systems.
  7. Enterprise systems administration and production operations.


Qualification to enter this position requires skill in:

  1. Providing high quality customer service.
  2. Planning, coordinating and tracking the update and maintenance of multiple systems at various locations.
  3. Scheduling and prioritizing work.
  4. Providing ongoing operational support in a production environment.
  5. Identifying, analyzing and resolving technical issues.
  6. Analyzing data and designing, organizing, and conducting short and mid-range projects.
  7. Computer operation and software utilization (Word, Excel, Outlook, PowerPoint, Project).
  8. Communication and interpersonal relations as applied to interaction with coworkers, supervisor, the general public, etc., sufficient to exchange or convey information and to receive work direction.
  9. Written and computer-based communications, including communicating technological information to non-technical staff.
  10. Writing clear and concise documentation.
  11. Manage multiple tasks simultaneously and effectively.

Physical Requirements

Balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing/listening, seeing/observing, repetitive motions, carrying.


Medium Work: Exerting up to 40 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. 


Application and Selection Process:

On-line applications only.  Applications will be reviewed as submitted.


Applicants who meet the minimum requirements may be scheduled for an interview as well as a variety of tests to demonstrate knowledge, and skills for the position.  The evaluation process may include interviews, background check, reference checks and various performance tests. Applicants for this job may be considered for other openings up to six months after the date this position is filled.


If you have a family member, or share the same living quarters of a current Community Transit employee, please let your Employee Engagement Recruiter know as your eligibility  for this position may be affected. 


Community Transit provides a tobacco-free and drug-free work environment.  As a recipient of federal funds, Community Transit is an Equal Opportunity employer and does not unlawfully discriminate on any basis prohibited by Federal, State or Local law.  We value and encourage diversity in our workforce.  EOE AA/M/F/Vet/Disability.  Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.


“All new Community Transit employees must be fully vaccinated against COVID-19 within 60 days of hire or be granted an accommodation as outlined in our policy. Effective January 1, 2022, all new employees must provide proof of fully vaccinated status on or before their first workday. People are considered fully vaccinated two weeks after their second dose in a two-dose series or two weeks after a single-dose vaccine. 

Employees or applicants may make accommodation requests based on a medical disability or for sincerely held religious beliefs. Provided the accommodation is reasonable and does not create an undue hardship for Community Transit and/or pose a direct threat to the health or safety of others in the workplace and/or to the requesting employee. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for accommodation. This directive applies to all employees of Community Transit. If you want more information regarding our Vaccine Policy, please contact Employee Engagement at 425-348-2315 to speak with a representative.”




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