Assistant Manager of Contracted Transportation

Job Locations US-WA-Everett
Opening Date 2 months ago(7/1/2022 7:03 PM)
Job ID
2022-1476
Category
Planning and Development
Bargaining Unit
No
Min (Annual)
USD $94,727.00/Yr.
Max (Annual)
USD $132,617.00/Yr.
Min Hiring Range
USD $94,727.00/Yr.
Max Hiring Range
USD $132,617.00/Yr.

Overview

The Contracted Services Coordinator is responsible for administering and coordinating the delivery of public transit services by the assigned contractors within policy, contractual, and budget parameters for the best results in terms of customer service. Position is responsible for monitoring invoices, service quality and contract compliance and provides guidance to contractor management teams. Ensures solid communications during all aspects of projects and systems Community Transit implements.

  • The contracted commuter operation utilizes a fleet of 150 buses operating seven days a week. In 2018 this operation provided more than 5.5 million passenger trips. This operation includes a substantial service contract with Sound Transit.
  • The contracted paratransit operation utilizes a fleet of 52 buses operating seven days a week to provide complementary paratransit under the Americans with Disabilities Act. In 2018 this operation provided almost 200,000 passenger trips. Additional responsibilities include contracts for eligibility screening and transit travel training.

Essential Duties

1.       Provides day-to-day oversight; coordinates delivery of public transit services provided by assigned contractors by continuously managing, monitoring and evaluating the quality of assigned contracts for conformance with contractual objectives, service quality standards, plans, schedules and budget; Identifies performance variances from contract. Researches, develops, and implements solutions in conjunction with the Manager of Contracted Services.

2.       Reviews and investigates all customer complaints and determines the quality and adequacy of responses offered by contractors. Ensures timely and appropriate response and documentation through the agency customer comment system. Works directly with customers to resolve issues for best possible results in customer service, public relations, and political outcome by coordinating between contractor and Community Transit as well as outside agencies.

3.       Applies knowledge of federal, state, local and corporate regulations, and policies, as well as contractual performance standards to all aspects of contract management, customer service and service delivery and provides direction. Researches and applies knowledge of federal, state, local and corporate regulations and policies, as well as contractual performance standards to report results and provide direction to contractors to resolve issues.

4.       Drives agency efforts to improve mobility and accessibility for people with disabilities through assigned contracts, including participation in regional and local transportation coordination for people with disabilities, design, and delivery of the Transit Instruction Program, partnering with other providers/agencies to implement programs and grants.

5.       Reviews budget data and recommends annual budgets for assigned contracts. Reviews invoices and approves payment. Continually monitors expenditures of assigned contracts to ensure compliance with approved budget.

6.       Represents Community Transit’s interests in assigned public meetings and regional forums and provides regional coordination between the contractor and other service providers.

7.       Assists in developing contracts, amendments, and inter-local agreements and participates in negotiations as assigned; Provides input into performance metrics and service criteria for contracts and procurement solicitations.

8.       Develops and leads team projects in line with the scope of work set by the team sponsor; implements program goals and objectives. Assigns and delegates responsibility for achieving program goals and objectives to direct reports and/or team members.

9.       Acts on behalf of the Manager of Contracted Services during his/her absence including directing contractor response and communications in the event of emergencies and special conditions. 

10.   Performs other duties of a similar nature.

Requirements

Minimum Qualifications



  1. A minimum of three years’ experience in transit related planning, operations and/or customer service or other passenger transportation.


      2. Two years’ experience with contract management or management                 oversight.                                                            



  1. Ability to obtain a valid Washington state driver’s license by time of hire (necessary to operate a variety of fleet staff vehicles).


Preferred



  1. A Bachelor’s degree in business administration, project management or similar field may substitute for five years of experience.



  1. Minimum of two years (within the last 5) experience applying knowledge of Americans with Disabilities Act to contractual performance, management, customer service and/or service delivery.


Entry Requirements for: Knowledge and Skills


 


Qualification to enter this position requires knowledge of the following:



  1. The Americans with Disabilities Act.

  2. Principles of contract administration.


 


Qualification to enter this position requires skill in:



  1. Excellent written and verbal communication skills, and ability to communicate effectively with different communication styles. Customer service - Anticipates and meets the needs of both internal and external customers. Is committed to continuous improvement. Demonstrates a commitment to serve the public.

  2. Windows and Microsoft Office products or equivalent email, word processing and spreadsheet applications. Can produce professional-level reports.

  3. Treat others with courtesy, sensitivity, and respect. Considering and responding appropriately. Fostering an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the organization. Inspiring and fostering team commitment, pride and trust.

  4. Facilitating cooperation and motivating team members to accomplish group goals.

  5. Deal effectively and tactfully with agency officials, employees, and the public.

  6. Maintain composure and effectively lead during stressful situations.

  7. Contract administration and oversight of contracts.

  8. Critical examination of information, conducting research, utilizing knowledge to achieve and implement solutions.

  9. Analyze the work being done to recommend changes to improve safety, efficiency or effectiveness of service operations.

  10. Hold self and others accountable for measurable high-quality, timely and cost-effective results. Determines objectives and sets priorities. Accepts responsibility for mistakes. Complies with established policies and procedures. Make well informed, effective and timely decisions, even when data is limited, or solutions produce unpleasant consequences; perceives the impact and implications of decisions. Behave in an honest, fair and ethical manner. Shows consistency in words and actions.  Models high standards of ethics.  Seek out answers – have intellectual curiosity.


Proficient Performance Requirements for Knowledge and Skills


 


Qualification to fulfill the full range of this position’s duties requires the following knowledge, which may be gained or further developed after entering the job:



  1. Project management techniques and practices.

  2. Transit operations, service planning and scheduling.

  3. Federal, state, and local regulations, including ADA as it relates to transit, as well as contractual performance standards.

  4. Community Transit regulations and policies.

  5. Federal procurement rules and contracting guidelines.


 


Qualification to fulfill the full range of this position’s duties requires the following skills, which may be gained or further developed after entering the job:



  1. Preparing and making presentations to internal and external customers using presentation application (Microsoft PowerPoint or equivalent) software

  2. Applying knowledge of federal, state, local, agency regulations and policies to contractual standards of success.

  3. Understanding, interpreting and applying contracts, laws and regulations (such as Department of Transportation (DOT) rules).

  4. Compiling and analyzing data. Preparing narrative and statistical reports.


Physical Requirements



  1. Requires that the person stand or sit for extended periods of time.

  2. Requires the ability to ride and operate a variety of fleet staff vehicles.

  3. Requires the ability to utilize the public transit system, including paratransit.

  4. Requires fingering, grasping, feeling, talking, hearing, seeing, repetitive motions.


Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to a negligible amount of force constantly to move objects.


 


Other


This position is considered safety-sensitive under the U.S. Department of Transportation and is subject to drug and alcohol testing under both DOT and Community Transit authority.


Apply online at www.communitytransit.org  Apply by July 15, 2022.


 


On-line applications only at www.communitytransit.org.  Please attach a resume and cover letter.  Cover letter to include what attracted you to this career opportunity and how you believe your previous experience has prepared you to perform the essential duties of the role.  Applicants who meet the minimum requirements may be scheduled for an interview as well as a variety of tests to demonstrate knowledge and skills for the position.  The evaluation process may include interviews, background checks, reference checks and various performance tests.   The hiring range for the position is $94,787 to $113,672. 



Community Transit provides a tobacco-free and drug-free work environment.  As a recipient of federal funds, Community Transit is an Equal Opportunity Employer and does not unlawfully discriminate on any basis prohibited by Federal, State or Local law.  We value and encourage diversity in our workforce.   EOE AA M/F/ Vet/ Disability.  Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.


 

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