Vanpool Financial & Data Specialist

Job Locations US-WA-Everett
Opening Date 3 weeks ago(9/9/2022 4:30 PM)
Job ID
2022-1499
Category
Customer Relations
Min Hiring Range
USD $82,396.00/Yr.
Max Hiring Range
USD $98,876.00/Yr.

Overview

Under general supervision, responsible for central oversite, administration and coordination of fare collection, account reconciliation and reporting for the Vanpool program and customers, while delivering an exceptional customer experience.  Responsible for program procedure development, and implementation; data collection, investigation, analysis, reconciliation and validation; monitoring and reporting.  Analyzes program data and produces reports for performance tracking and compliance. Supports vanpool software systems by developing procedures, training and providing technical support. The Vanpool program utilizes a fleet of 340 vehicles operating 7 days a week.

Essential Duties

  1. Procedure Development and Implementation – Develops documentation and written procedures for vanpool-specific software and other monitoring systems to ensure parameters and policy requirements are achieved.  Establishes key performance indicators and program guidelines to track program targets and goals for increasing ridership.  Recommends and implements program and policy changes.  Develops training for customers to ensure program and policy requirements are achieved. 
  2. Data Collection, investigation, analysis, reconciliation and validation – Collects ridership for the program, performs thorough analysis, validates data, investigates and deals accordingly when issues are identified in financial areas or when individual and/or group issues arise.  Researches and analyzes data to support the program, reconciles a variety of reports for compliance with FTA (Federal Transit Authority) requirements.  Manages data for NTD (National Transit Database) and ensures accuracy of reports.  Reconciles vanpool reports and fare payments and researches payment accounts.  Assesses data for accuracy, anomalies and completeness.  Reconciles fuel reports.
  3. Monitoring and Reporting – Monitors monthly vanpool fares using established methods and guidelines.  Identifies, approves and tracks ORCA cards that are contract eligible to be used to pay vanpool fares.  Prepares vanpool pricing for ORCA Business Account contracts.  Ensures payments are accurately received from 3rd party vendors.  Identifies and recommends vehicles for replacement.  Orders replacement and expansion vehicles for the fleet.  Prepares written and visual reports and builds custom dashboards to reflect status and enable use of data in decision making.  Maintains integrity of confidential records on vanpool customers.  Reviews and monitors key performance indicators and shares with leadership through ad hoc and incident reporting.
  4. Customer Interface – Responds to comments and inquiries from vanpool customers, general public and agency employees. Provides technical support and issues resolution to vanpool customers regarding fare payment.   Collaborates with department and Agency employees to deliver exceptional customer experience and resolve issues as they arise.  Takes pivotal role in communication with other departments.
  5. Training – Identifies customer training needs.  Develops and provides end-user training for customers to ensure program and policy requirements are achieved.  Conveys established policies, procedures, and guidelines to customers.
  6. Performs other duties of a similar nature or level.

Requirements

Minimum Qualifications



  1. Bachelor’s Degree in Finance, Accounting, Business or a related field.

  2. Four years of experience reconciling financial accounts and handling monetary transactions.


       3.  Four years of experience delivering on key customer needs with a strong customer focus.



  1. Two years of experience analyzing data and producing written and visual reports.

  2. Must be able to work on-call as needed.

  3. Excellent driving record, a Washington State Driver License and the ability to operate a standard equipped motor vehicle.


 


An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job may substitute for items 1 through 4 listed above.


 


Preferred



  1. Knowledge of Tableau software and SQL databases.

  2. Prior experience working with volunteers for a public or nonprofit employer.

  3. Prior experience in the transportation industry.


 


Entry Requirements for: Knowledge and Skills


 


Qualification to enter this position requires knowledge of the following:



  1. Accounting and financial principles and best practices.

  2. Data analysis and data storytelling.

  3. Establishing and measuring goals, targets and key performance indicators through written and visual displays.

  4. Initiating and maintaining ongoing communication and interaction with employers and customers.


       5. Principles and processes for providing an exceptional customer experience including: meeting quality standards for services, customer needs assessment, and evaluation of customer satisfaction.


       6. Problem analysis, decision making, follow up and continuous improvement.


 


 


Qualification to enter this position requires skill in:



  1. Accounting and financial principles.

  2. Data analysis and preparing written and visual reports.

  3. Deciphering data and clearly explaining the analysis to solve a problem or need.

  4. Self-motivating, results-oriented, leadership, team work, planning, problem solving, negotiating and influencing.

  5. Ability to work in a close group setting/environment.


       6. Critical thinking – using logic and reasoning to identify the strengths and weaknesses of potential solutions or approaches to problems.



  1. Managing multiple tasks simultaneously and meeting schedules and timelines.


       8.  Excellent written and oral presentation skills.



  1. Conflict management and resolution.

  2. Proficiency in Microsoft Office software programs.

  3. Developing and maintaining effective working relationships with teams/employees, supervisors, managers, and the general public.


      12. Communication, facilitation and interpersonal relations when interacting with coworkers, supervisor, vendors, regional partners, the general public, etc., sufficient to exchange or convey information and to receive work direction.


 


Proficient Performance Requirements for Knowledge and Skills


 


Qualification to fulfill the full range of this position’s duties requires the following knowledge, which may be gained or further developed after entering the job:



  1. Public Agency policy and procedures.

  2. Transit policies, procedures and customer service practices.


 


Qualification to fulfill the full range of this position’s duties requires the following skills, which may be gained or further developed after entering the job:



  1. Must be able to operate any vehicle in the vanpool fleet.


 


Physical Requirements


Climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, seeing, repetitive motions, carrying.


 


Sedentary Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.




Selection Process
Applicants who meet minimum requirements may be scheduled for tests and interviews to demonstrate knowledge, skills and abilities for the position.  Applicants for this job may be considered for other openings of this position for up to 6 months from the date the job is filled.
 

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