Business Analyst - IT

Community Transit is looking for a thoughtful and collaborative IT Business Analyst who enjoys working at the intersection of people, process, and technology. In this role, you’ll partner with stakeholders across the agency to translate business goals into clear, actionable technology solutions that improve how we serve our employees, partners, and the community.

Why Community Transit?

At Community Transit, the work we do matters. The systems and tools we implement help support reliable public transportation for thousands of people across Snohomish County. You’ll join a collaborative, mission-driven organization where technology enables our teams to better serve riders, employees, and the community. You’ll work on meaningful projects, partner with passionate colleagues, and contribute to solutions that improve how public transit operates.

What You’ll Do

In this role, you’ll serve as a bridge between business stakeholders and IT teams, helping ensure that technology solutions align with agency priorities and deliver real value.

You will:

• Directly address root business problems and align with organizational goals.
• Partner with business units to translate goals and product roadmaps into clear technical and functional requirements.
• Gather, document, and prioritize business and system requirements using industry-standard tools and methodologies.
• Conduct feasibility studies and perform gap analysis to compare business needs with current system capabilities.
• Define the specific capabilities, user interactions, and calculations required for a solution.
• Determine if a proposed solution is practical and provides enough value to justify its cost.
• Develop functional and non-functional requirements that guide solutions and implementation.
• Create solution acceptance criteria and support quality assurance and user acceptance testing.
• Research and recommend technology solutions based on documented requirements.
• Collaborate across departments to analyze complex business and technical challenges and support implementation of effective solutions.

What Success Looks Like in This Role

Successful IT Business Analysts at Community Transit are curious problem-solvers and trusted partners to both business and technical teams.

In this role, success means:

• Stakeholders feel heard, supported, and confident that their needs are clearly understood and translated into effective solutions.
• Technology initiatives are grounded in well-defined requirements and aligned with agency goals.
• Projects move forward with clarity, reducing risk and improving outcomes for both users and IT teams.
• New systems and tools are implemented smoothly and deliver measurable improvements to how we work.

If you enjoy bringing clarity to complexity, collaborating across teams, and helping mission-driven organizations make smarter technology decisions, we encourage you to apply and be part of the work that helps our community get from where they are to where they want to be.

Job Duties

• Lead designated business units and collaborate with other IT professionals to interpret and translate stakeholders’ business goals and product roadmaps into specific deliverables.
• Collect, document, and prioritize business requirements and deliverables, and translate them into functional and non-functional requirements using industry-standard toolsets and approaches.
• Develop and document solution acceptance criteria for test cases for quality assurance and testing new products and features.
• Manage the Technology Acquisition process, ensuring coordination with stakeholders for compliance with technical, data, records, retention, and security requirements. Upon contract completion, conduct analysis, report the impact, and facilitate data repatriation as necessary.
• Based on documented requirements, research and recommend technologies. Ensure selected technology consistently meets business requirements throughout implementation and completion of user acceptance testing.
• Perform other duties of a similar nature or level.

Minimum Qualifications

• Bachelor’s degree in Business, Computer Science, or a related field.
• 3 years of expertise in analyzing software systems and business operations.

An equivalent combination of education and experience to successfully perform the job duties is also accepted.

Knowledge Requirements

• Working knowledge of Agile/Scrum and Waterfall Methodologies.
• Use of epics/user stories and other documentation for technical deployments.
• Product management.
• Knowledge of Microsoft Windows and related Microsoft Office applications and features. Understanding of technologies supporting business operations such as finance, HRIS, and business intelligence.

Skill Requirements

• Fostering an inclusive workplace by upholding Community Transit’s core values in support of the organization’s vision and mission. Inspiring team commitment, pride, and trust while promoting cooperation and motivating members to achieve shared goals. Demonstrating courtesy, sensitivity, and respect in all interactions.
• Developing and refining user stories in support of Agile/Scrum processes.
• Understanding of business roles, processes, planning, and requirements in an organization.
• Ability to think critically, identify strengths and weaknesses and alternate solutions, conclusions, or approaches to problems.
• Identifying and anticipating customer requirements through research and testing.
• Defining functional and non-functional business requirements.
• Communicating complex technical information through verbal, written, and visual communication, including public speaking.
• Adapting communication style to various audiences.
• Engaging with stakeholders and effectively communicating changes that may not be aligned with original expectations.
• Active listening.
• Working effectively under pressure, meeting deadlines, and adjusting to changing and competing priorities.
• Identifying opportunities for creative problem solving within the parameters of good business practice.
• Researching strategic issues, technology, and techniques.
• Performing analysis and assessment and providing recommendations.
• Working both independently and as a team member

Preferred Skills and Knowledge

• Transit industry experience.
• Familiarity with Agile software tools.
• Project management experience.

Working Conditions

Hybrid telework may be available. Availability is at management discretion. Fully remote telework is not available for this position based on the nature of the work. Work is performed in an office environment and requires the use of office equipment and technology. You will be required to move throughout and between different office buildings and may need to complete tasks in noisy environments. You may also be required to lift and carry materials up to 10 pounds occasionally.

Application and Selection Process

• Only on-line applications accepted.
• Position to be posted for a minimum of 14 days. Priority consideration given to applications received within first 14 days of posting.  
• Applicants for this job may be considered for other openings up to six months after the date this position is filled.
• Applicants who meet the minimum requirements may be scheduled for an interview as well as a variety of tests to demonstrate knowledge, and skills for the position.  The evaluation process may include interviews, background check, reference checks and various performance tests. 

Employee Benefits

• Employees (and their families) are covered by medical, dental, vision, basic life and disability insurance.
• Employees participate in the Public Employees Retirement System (PERS) and have the option to enroll in the agency’s deferred compensation plan.
• In addition to WA Paid Sick Leave, employees in this position, accrue of 24 days of Paid Time off (192 hours) in their first year and ten (10) paid holidays throughout the calendar year.
• Full list of all benefits and details can be found here.

If you are related to, or live in the same household as, a current Community Transit employee, please inform your recruiter, as it may impact your eligibility for this position.

Community Transit provides a tobacco-free and drug-free work environment.  As a recipient of federal funds, Community Transit is an Equal Opportunity Employer and does not unlawfully discriminate on a basis prohibited by Federal, State or Local law.  We value and encourage diversity in our workforce.  EOE AA M/F/Vet/Disability.  Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.