Technical Writer

As a Technical Writer, you will develop clear, concise, and user-friendly Standard Operating Procedures (SOPs) and Task Detail lists.  The ideal candidate will have experience in creating technical documentation, process workflows, and step-by-step instructions for complex systems and processes.  This role requires a thorough understanding of business operations, the ability to communicate complex information in a simplified manner, and a collaborative mindset to work with cross-functional teams.

Develop, maintain, and update comprehensive SOPs that document operational processes, ensuring consistency, clarity, and compliance with industry standards. Perform thorough checks to ensure accuracy, completeness, clarity, and appropriateness for the intended audience.

Document detailed task lists that break down complex processes into clear, actionable steps, enabling team members to navigate workflows and procedures with precision and efficiency.

Edit, update, and refine content based on input from technical trainers and subject matter experts.  Regularly review and revise standard operating procedures (SOPs) and task lists to reflect evolving processes, ensuring all documentation remains accurate, up-to-date, and aligned with industry best practices.  Maintain a system of version control to track document updates, revisions, and approvals.

Collaborate closely with internal teams, including operations, compliance, and others, to gather critical information, analyze processes, and transform technical terminology into clear, user-friendly documentation.

Provide technical assistance to team members and other employees.  Provide guidance and training to team members on how to use SOPs and task lists effectively.  Act as a point of contact for clarification on procedures and tasks.

Ensure all documents follow a consistent format and structure that is easy to navigate.  Apply appropriate style guides and templates to maintain uniformity across all documents.  Ensure that all documentation complies with regulatory, safety, and industry standards where applicable.

Perform other duties of a similar nature or level.

• Bachelor’s degree in English, Technical Communication, or a related field (or equivalent practical experience).
• 1 year of experience in technical writing.
• 1 year of experience with documentation tools, such as MS Word, Confluence, or SharePoint.

An equivalent combination of education and experience to successfully perform the job duties is also accepted.

• Knowledge of version control systems, such as Git and SharePoint, and familiarity with document management best practices.
• Project management.
• Record and file management systems.

• Fostering an inclusive workplace by valuing and leveraging diversity, equity, and inclusion to uphold Community Transit’s Core Values and achieve the organization’s vision and mission.  Inspiring and fostering team commitment, pride, and trust.  Facilitating cooperation and motivating team members to accomplish group goals while treating others with courtesy, sensitivity, and respect.
• Ability to communicate professionally and effectively both verbally and in writing, including speaking effectively in front of groups of employees.
• Strong written and verbal communication skills with an ability to simplify complex technical concepts for a non-technical audience.
• Managing multiple tasks simultaneously and effectively and adjusting to changing priorities.
• Professional experience with PC-based software such as MS Office, email, and scheduling applications.
• Establishing and maintaining effective interpersonal relationships with coworkers, supervisor, the public, and others.
• Excellent organizational skills, attention to detail, and the ability to manage multiple projects and deadlines simultaneously.

• Bachelor’s degree in education, English, technical communications, business, engineering, or a closely related field.
• Technical writing certificate or professional certification.
• Experience in a specific industry such as IT, Transit, or transportation industry experience.
• Experience with business process mapping tools.
• Instructional design.
• Knowledge of regulatory standards and industry compliance, such as ISO, OSHA, FDA.
• Bilingual skills.

Hybrid telework may be available.  Availability is at management discretion and may not be available for this position based on the nature of the work.  Work is performed in an office environment and requires the use of office equipment and technology.  You will be required to move throughout and between different office buildings and may need to complete tasks in noisy environments.  You may also be required to lift and carry training materials and supplies weighing up to 20 pounds occasionally. 

Application and Selection Process

• Only on-line applications accepted. 
• Applicants for this job may be considered for other openings up to six months after the date this position is filled.
• Applicants who meet the minimum requirements may be scheduled for an interview as well as a variety of tests to demonstrate knowledge, and skills for the position.  The evaluation process may include interviews, background check, reference checks and various performance tests.

Employee Benefits

• Employees (and their families) are covered by medical, dental, vision, basic life and disability insurance.
• Employees participate in the Public Employees Retirement System (PERS) and have the option to enroll in the agency’s deferred compensation plan.
• In addition to WA Paid Sick Leave, employees in this position, accrue of 24 days of Paid Time off (192 hours) in their first year and ten (10) paid holidays throughout the calendar year.
• Full list of all benefits and details can be found here.

If you are related to or share the same living quarters of a current Community Transit employee, please let your Recruiter know as your eligibility for this position may be affected.

Community Transit provides a tobacco-free and drug-free work environment.  As a recipient of federal funds, Community Transit is an Equal Opportunity Employer and does not unlawfully discriminate on a basis prohibited by Federal, State or Local law.  We value and encourage diversity in our workforce.  EOE AA M/F/Vet/Disability.  Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.