Minimum Qualifications
- 2 years of experience in an IT support role interfacing daily with end users.
- 2 years of experience in Windows configuration, repair, and troubleshooting.
- 2 years of experience with current operating system and office software solutions.
- 2 years of experience troubleshooting and resolving hardware, software, network, and telecommunications issues.
- Must possess a valid WA State driver’s license at the time of hire.
An equivalent combination of education and experience to successfully perform the job duties is also accepted.
Candidates with 4+ years of experience with all minimum qualifications may be considered for a Senior-level Technician - IT Support position.
Knowledge Requirements
- Troubleshooting techniques.
- IT ticketing system process.
- Electronic mail processing and enterprise systems administration.
- Desktop operating systems. Microsoft Office applications, installation, configuration, administration, and PC hardware support.
- Service Desk operations and practices.
- Desktop and laptop hardware and software, smart phones, Active Directory domain administration, Windows, MS Office, third party utilities, software distribution, Windows maintenance and patch installation, and software licensing.
- Virtual technologies, including virtual desktop solutions.
Skill Requirements
- Fostering an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the agency. Inspiring and fostering team commitment, pride, and trust. Facilitating cooperation and motivating team members to accomplish group goals while treating others with courtesy, sensitivity, and respect.
- Customer service best practices.
- Using emotional intelligence to navigate complex group dynamics.
- Managing multiple tasks simultaneously and effectively and adjusting to changing priorities.
- Ability to think critically, identify strengths and weaknesses and alternate solutions, conclusions, or approaches to problems.
- Effective written and oral communications that are timely, relevant, concise, and clearly outline necessary actions.
- Working effectively both independently and as part of a team.
- Remaining focused on results, following up and completing tasks on time.
- Attention to detail.
- Exercising good judgment, to discern when to take problems to a higher authority for resolution or guidance.
- Self-management. Taking initiative, ownership, and accountability.
Preferred Knowledge and Skills
- 2 or more years of experience in Macintosh configuration, repair, and troubleshooting.
- Certification in ITIL Framework.
- Experience providing administration and support to 7 x 24 production systems.
- Experience working in a Network Operations Center.
- Experience working with a virtual-based infrastructure.
- Experience creating detailed documentation and developing work procedures.
Working Conditions
Hybrid telework may be available. Availability is at management discretion and may not be available for this position based on the nature of the work. Work is performed in an office environment and requires the use of office equipment and technology. You may also be required to lift and carry materials up to 20 pounds occasionally, and up to 10 pounds frequently. While performing fieldwork, you may also be exposed to automotive fumes, odors, and dust, and may need to complete tasks in noisy environments and varying weather conditions.
Application and Selection Process
- Only on-line applications accepted.
- Applicants for this job may be considered for other openings up to six months after the date this position is filled.
- Applicants who meet the minimum requirements may be scheduled for an interview as well as a variety of tests to demonstrate knowledge, and skills for the position. The evaluation process may include interviews, background check, reference checks and various performance tests.
Employee Benefits
- Employees (and their families) are covered by medical, dental, vision, basic life and disability insurance.
- Employees participate in the Public Employees Retirement System (PERS) and have the option to enroll in the agency’s deferred compensation plan.
- In addition to WA Paid Sick Leave, employees in this position, accrue of 24 days of Paid Time off (192 hours) in their first year and ten (10) paid holidays throughout the calendar year.
- Full list of all benefits and details can be found here.
If you are related to or share the same living quarters of a current Community Transit employee, please let your Recruiter know as your eligibility for this position may be affected.
Community Transit provides a tobacco-free and drug-free work environment. As a recipient of federal funds, Community Transit is an Equal Opportunity Employer and does not unlawfully discriminate on a basis prohibited by Federal, State or Local law. We value and encourage diversity in our workforce. EOE AA M/F/Vet/Disability. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.
