Analyst II - IT

Community Transit is seeking an experienced IT Analyst II to support the enterprise systems that power our agency’s operations and workforce.

In this role, you’ll manage the health and performance of both on-premises and SaaS applications supporting HR, finance, workforce management, and transit operations. You’ll troubleshoot complex issues, manage system integrations and data flows, support deployments and upgrades, and partner with stakeholders across the agency to improve how our systems function.

This is an opportunity to work across a diverse technology environment while helping ensure the systems behind public transit operations remain reliable and effective.

Why Community Transit

At Community Transit, the technology you support directly impacts the services we provide to the community.

You’ll work with systems that support service planning, workforce scheduling, vehicle maintenance, HR, finance, and employee systems - all within a collaborative IT team focused on reliability, innovation, and continuous improvement.

If you enjoy solving complex problems, improving systems, and working with technology that supports real-world operations, this role offers meaningful impact and a broad technical scope.

What You’ll Do

• Support and administer enterprise applications across on-premises and cloud SaaS environments
• Troubleshoot complex issues related to applications, data, integrations, and connectivity
• Lead application deployments, upgrades, and system improvements
• Monitor system performance and resolve production issues through root-cause analysis
• Manage data exchanges and integrations between enterprise systems
• Collaborate with IT teams, business analysts, and vendors to enhance system functionality
• Maintain system documentation and communicate system changes with stakeholders

What Success Looks Like in This Role

Successful IT Analyst II team members ensure critical systems are stable, secure, and running efficiently. You’ll proactively identify issues, strengthen integrations between systems, and partner with teams across the agency to implement technology improvements that support Community Transit’s operations.

*This content was created with assistance from a generative AI tool. The author reviewed, edited, and finalized all material.

Job Duties

• Provide technical support for complex issues, including problem identification, investigation, and resolution for all customer facing technologies.
• Inform the design, build, implementation, and maintenance of complex infrastructures. Perform complex system audits and ensure systems are functioning as expected. Inform and participate in the preparation and maintenance of architecture and design configuration and ensure documentation is updated accordingly, as directed.
• Manage and oversee data being transferred to-and-from business systems. Analyze and troubleshoot anomalies or detected technology related events and ensure appropriate action is taken.
• Monitor information technology, including systems, applications, and infrastructure for performance and reliability in relation to established service level agreements. Develop and monitor service levels and delivery results and identify and implement changes necessary to meet business needs.
• Create complex reports, presentations, and documentation. Develop meeting agendas and lead meeting discussions. Capture and track actionable items to completion.
• Maintain communications between internal and external customers and vendors in support of technology systems.

Minimum Qualifications

• 6 years of experience working in Information Technology troubleshooting and diagnosing hardware, software, and network problems (a Bachelor’s degree in a related field may substitute for 4 years of experience)
• 2 years of experience providing full system support on complex customer facing technology
• 6 years of experience administering networks or systems
• 6 years of experience in an IT support role interfacing daily with end users in person, over the phone, and via email
• 6 years of experience with Windows configuration, repair, and troubleshooting
• Ability to work outside of normal business hours to support critical systems and transit applications, as required

An equivalent combination of education and experience to successfully perform the job duties is also accepted.

Knowledge Requirements

• General design, build, implementation, and maintenance of complex system infrastructures
• Project management life cycle, techniques and methodologies
• Network systems and management principles
• Digital security best practices
• Selection, design, and implementation process of desktop and peripheral systems
• Troubleshooting techniques
• IT trends and innovations
• IT ticketing system process
• Electronic mail processing and enterprise systems administration
• Desktop operating systems. Microsoft Office applications, installation, configuration, administration, and PC hardware support
• IT operations and practices. Backup and recovery, networking, security, and telephony operation and administration

Skill Requirements

• Emotional Intelligence
• Time management
• Investigating, troubleshooting, and problem-solving
• Strong verbal and written communication
• Public speaking and presenting
• Analytical
• Working effectively both independently and on a team
• Time management, multi-tasking, and meeting deadlines
• Attention to detail
• Exercising good judgment, to discern when to take problems to a higher authority for resolution or guidance
• Process improvement
• Data management
• Project management
• Self-management. Taking initiative, ownership, and accountability

Preferred Skills and Knowledge

• Transit industry experience
• Certification in ITIL Framework
• Experience providing administration and support to 7 x 24 production systems
• Experience working with a Network Operations Center
• Experience working with a virtual-based infrastructure
• Transit business and policy knowledge relating to customer service practices

Working Conditions

Position is NOT open to remote work. Employees must reside within commuting distance to Community Transit Offices. Hybrid telework is available with a minimum requirement of 2 days per week onsite. Work is performed in an office environment and requires the use of office equipment and technology. You will be required to move throughout and between different office buildings and may need to complete tasks in noisy environments. You may also be required to lift and carry materials up to 10 pounds occasionally.

Application and Selection Process

• Only on-line applications accepted.  
• Applicants for this job may be considered for other openings up to six months after the date this position is filled.
• Applicants who meet the minimum requirements may be scheduled for an interview as well as a variety of tests to demonstrate knowledge, and skills for the position.  The evaluation process may include interviews, background check, reference checks and various performance tests. 

Employee Benefits

• Employees (and their families) are covered by medical, dental, vision, basic life and disability insurance.
• Employees participate in the Public Employees Retirement System (PERS) and have the option to enroll in the agency’s deferred compensation plan.
• In addition to WA Paid Sick Leave, employees in this position, accrue of 24 days of Paid Time off (192 hours) in their first year and ten (10) paid holidays throughout the calendar year.
• Full list of all benefits and details can be found here.

If you are related to, or share living quarters with, a current Community Transit employee, please notify your recruiter, as your eligibility for this position may be affected.

Community Transit provides a tobacco-free and drug-free work environment.  As a recipient of federal funds, Community Transit is an Equal Opportunity Employer and does not unlawfully discriminate on a basis prohibited by Federal, State or Local law.  We value and encourage diversity in our workforce.  EOE AA M/F/Vet/Disability.  Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.