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The deadline for first consideration is close of business day, Monday, February 27, 2023.   Under general direction, this professional position plans, supervises and coordinates activities to monitor, evaluate, control and maintain the delivery and quality of fixed route transit services provided to the riding public in accordance with established Community Transit standards. Performs a variety of duties to ensure the on-time delivery of quality service.

Under general direction, the Assistant Manager of Customer Care ensures the various contact centers deliver the required and expected performance while committed to delivering a great customer contact experience. The position has the responsibility and authority for decision making and control of day-to-day operations in two of the divisions within the Customer Care department (RideStore/Distribution and Customer Contact Center). The Assistant Manager of Customer Care creates, maintains and inspires a customer-first focus within an environment of employee success. They will advocate on behalf of the customer and share the voice of the customer throughout the Agency. Responsible for creating and optimizing systems and processes.  Ensure Customer Care Representatives have the knowledge and tools to exceed the customer’s expectations and drives processes for division improvement by leveraging data and feedback.

This position is responsible for diagnosing, maintaining and repairing heavy-duty diesel coaches and other various support vehicles operated by Community Transit in the field or at the Operations Base.   The Vehicle Maintenance section operates three shifts (day, swing and graveyard), seven days a week.  Work schedules and locations are based on a seniority system and Graveyard and Swing Shift vacancies will be the most likely openings.  Swing and graveyard shift employees receive a shift differential.  Employees work a 40 hour per week schedule with two consecutive days off, but not necessarily Saturday and Sunday.  Employees must be able and willing to work any shift, including any combination of days off.

The Senior Transit Integration Planner coordinates external agency projects and programs to ensure consideration and incorporation of Community Transit priorities, mobility needs, transit integration goals, and alignment with long-range planning initiatives. Under limited supervision, this position works collaboratively with counties, cities, transit agencies, the state DOT, and private entities to negotiate design requirements and policies that impact Community Transit.  This position is responsible for advising internal staff of partner agency projects by surfacing issues and opportunities, promoting dialogue to resolve obstacles, and documenting outcomes. This position requires strategic thinking, exceptional communication and relationship-building skills, and advanced knowledge of transit planning and operational design.

The Facilities Maintenance Tech I, under the supervision of the Facilities Maintenance Manager or designee, is responsible for performing, independently or in a teamwork environment, a variety of manual labor and semi-skilled tasks using all types of small power and hand tools, power washing equipment, and miscellaneous equipment for the completion of assigned tasks. Tasks are associated with commercial transit building components, bus stops, shelters and park and ride property maintenance, repairs and assembly, cleaning and janitorial duties and grounds maintenance.

The Grants Strategist/Senior Grants Strategist is a high-visibility role, under the guidance and direction of the Grants Manager, accountable for developing and implementing a short term and six year grant funding strategy to support Community Transit’s mission and a growing portfolio of agency services and programs including a current $200 million dollar grant portfolio.  This position will be a high level strategic business partner responsible for coordination, collaboration and management of the agencies grants strategy with agency staff, executive leadership, external agencies, and funding sources. The ideal candidate will be a strategic thinker, able to develop and implement a road map for matching appropriate funding sources to agency project and program needs in a complex regional environment.  They will have strong people and storytelling skills to advocate for agency projects and initiatives.  They will be representing the agency with jurisdictional staff and elected officials, State and Federal Administration and elected officials and local community organizations.                                                     The strategist will identify new and emerging grant opportunities, develop partnerships, write and advocate for grant applications to increase the agency’s grant portfolio and ability to leverage funding that meets key project goals that align with the agency’s objectives. 

Interested persons must submit a resume and cover letter to:   https://karrasconsulting.net/   Community Transit is seeking a Chief Information Officer (CIO) to provide leadership in the development and implementation of agency priorities consistent with vision and mission. The CIO directs IT strategy, planning, infrastructure operations, application support, cyber-security, and the agency’s Enterprise Program Office and portfolio management, ensuring that the technology applied is aligned with overall business strategy. The CIO maintains current on new and emerging technologies and platforms and provides direction on which should be adopted and integrated.   The ideal candidate will possess an extensive knowledge base regarding information systems and technology, including transit and transportation technology systems, as well as at least seven years of experience in a senior IT leadership role within a substantial and complex government agency, a not-forprofit or a for-profit corporation. Experience leading a diverse staff and management of significant funds is critical to this role, as is the ability to use technology to translate client needs into workable business solutions. An advanced degree is a plus and experience in the transit industry is preferred.   For this important role, Community Transit is seeking candidates with a combination of technical, business, and emotional intelligence. The successful candidate will possess a record of professional experience that demonstrates progressive responsibilities and significant senior-level management experience in a complex IT environment. The CIO should have experience fostering an environment which facilitates and supports collaboration, using secure methodologies, providing access to resilient and fault tolerant systems, and promoting enterprise systems.   The ideal candidate will have a passion for public service, a commitment to public transit, and will lead by example to gain the confidence of customers, the Board, leadership and staff.     Application Process:   - Persons interested in this job must submit a cover letter and current resume by visiting www.karrasconsulting.net and clicking on “view open positions.” Resumes should indicate the size of staff and budgets managed. Follow this link to view the detailed job announcement.  - If you have questions regarding this announcement, please call Marissa Karras at 360-956-1336. The position will remain open until filled; however the screening process will move quickly. In order to be considered for the first round of interviews please submit your application materials as soon as possible but no later than March 29, 2023.  

Under minimal supervision a Service Ambassador will provide customers with a superior customer experience.  A Service Ambassador will greet customers, answer questions, solicit feedback and provide information about fares and all Community Transit services while on the bus, at a transit center or other similar location. They will also verify fare payment on our Swift routes and issue warnings to customers who do not pay.  The Service Ambassador works closely with all departments and helps ensure any customer issues are quickly corrected or reported for resolution.

This position is being sourced by Arch Staffing, please apply at:  https://www.indeed.com/job/transit-security-officer-442ed568e013e531     Under the general guidance, the Transit Security Officers (TSO’s) in Community Transit’s Office of Physical Security Services (OPSS) provides security services twenty-four hours per day, three hundred and sixty-five days a year, for employees, contractors, customers, and visitors.  Primarily working in the Security Operations Center (SOC) and on Community Transit property, vehicles, and throughout the service area.  TSO’s, with the support of the Transit Police Unit (TPU), the Social Worker Program and customer service positions across the agency, help provide a safe and secure environment.  TSO’s handle complex interactions using their most important tools of interpersonal communication, verbal de-escalation, customer service, conflict resolution and incident assessment.  This includes providing uniformed and undercover services in a calm, respectful, trauma informed, ethical, and diplomatic manner.  TSO’s work with a diverse group of individuals and must apply an equity and culturally appropriate approach to their work.    As authorized by Community Transit, may be required to wear, carry, and utilize defensive equipment, communication equipment, audio / video recording equipment, ballistic vests, flashlight, PPE, and similar security equipment while on duty.        This is an hourly union position covered by the Amalgamated Transit Union (ATU) 1576 bargaining agreement. 

Under limited supervision, the role of Project Manager will serve in the implementation of complex agency projects within budget constraints, oversight of scope, and technical evaluation as well as management of project budgets, and consultant contracts. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to business plans. The Project Manager will be able to manage the project's objectives, priorities and oversee quality control throughout each project's life cycle. Additionally, they will contribute to a project culture where escalations to resolve "stagnant" problems are viewed as good business and not viewed as being personal and ensure that scope creep, communications, and quality are carefully managed.

Working with broad direction from Procurement & Contracts Manager and mentoring by Senior Procurement & SBE/DBE Specialists in specific areas identified by the manager, the Procurement & SBE/DBE Specialist advises project teams to competitively procure, establish, and administer contracts for a wide variety of commodities, professional services, information technology, construction, capital equipment, rolling stock, and supplies. Promotes and manages Small Business Enterprise (SBE) /Disadvantaged Business Enterprise (DBE) programs, outreach and compliance. Provides procurement advice to management and staff.

Compensation: $106,551/Yr. (Min)  -   $149,172/Yr. (Max)   Under the general direction of the Procurement and Contracts Manager/Disadvantaged Business Enterprise Liaison Officer, the position will establish a new Project Control function at the agency by utilizing advanced technical and management knowledge of capital program control to ensure the best outcomes from agency capital projects.  The position serves as a Subject Matter Expert on project schedule, cost estimates, and budgeting for the agency’s large capital programs with multiple projects and functional areas having significantly large scope, size, and complexity.  The position provides support and guidance to project managers in contract administration to support compliance with procurement policies and procedures and help minimize costs.  The position will manage the development and implementation of integrated program management and control  tools, techniques, and methods for establishing, measuring, monitoring,  and support performance reporting of capital projects; collaborate in the establishment and implementation of technical, administrative and control processes to ensure daily project control activities are planned, authorized, budgeted, scheduled, and coordinated with other programs, divisions, departments, and outside agencies; champion the contributions of Project Control Program with other programs, divisions, departments, and outside agencies. 

This position is considered Term Limited. Term of position: through March 2024 Compensation: $64,605/Yr. (Min)  -   $90,448/Yr. (Max) FLSA Status: Non-Exempt     This position is part of a team that is responsible for processing bi-weekly payroll for 800+ employees, totaling $65 million annually, in compliance with applicable personnel policies, labor contracts and state and federal regulations.    The regular days off for this position are Wednesday and Thursday as weekend coverage is needed.  Candidates must be able to work Friday through Tuesday and Holidays as the regular work schedule and be available to work extended hours as needed to meet strict payroll deadlines.  

Compensation: $134,959/Yr. (Min)  -   $202,438/Yr. (Max) The position manages and directs all aspects of the agency's finance division, including budget and special projects, payroll, accounts payable, accounts receivable, and asset management teams and processes. Reporting to the Chief Financial Officer and working closely with the Chief Executive Officer (CEO) and executive team, oversees, analyzes, and interprets the agency's financial position, and directs the development and administration of the agency’s annual budget to align with the agency’s long-term financial strategies and transit development plan.   Responsible for high-level interactions with the State Auditor's Office. Manages the accuracy and timely completion of the agency’s quarterly and annual financial reporting requirements, ensuring state and federal regulatory compliance. Develops agency accounting policies and internal controls; interprets and ensures compliance with applicable regulations; oversees automated accounting, budgeting and payroll systems and all financial systems upgrades and testing; and researches new finance/accounting initiatives including public debt issuance.   Prepares and presents the agency’s financial information to internal and external audiences, including agency-wide employee meetings, senior executive team meetings, and the Board of Directors meetings and workshops, and represents the agency to regional public financial officers and peer agencies. Other information: Community Transit has an annual operating budget of $175 million, a Net position of $664 million, and 720 full time equivalents (FTEs) covered by three different labor contracts and some non-represented employees. The finance division team has earned 27 consecutive years of zero audit findings, earned 32 consecutive Government Finance Officers Association (GFOA) Certificates of Achievement for Excellence in Financial Reporting, and 3 consecutive GFOA Distinguished Budget Presentation Awards.