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Community Transit Provides a tobacco-free and drug-free work environment.
As a recipient of federal funds, Community Transit is an Equal Opportunity Employer and does not unlawfully discriminate on any basis prohibited by Federal, State or Local law. We value and encourage diversity in our workforce. EOE AA M/F/Vet/Disability. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.
Under general supervision, provides exceptional customer service, selling fare media, permits and products over-the-counter, by mail order, through a call center, and online. Responds to customer requests for transit information in person, by phone and in writing. Responds to customer lost and found inquiries. Works with vendors to distribute timetables, and other consumer and marketing materials. Responsible for maintaining internal and outlet inventory. Enters and retrieves data on sales, lost and found, and customer comments.
Job ID
2018-1197
Position Number
00000044
Department
Customer Experience, Customer Experience - Customer Care - Sales & Distribution
This important leadership position has responsibility for management, guidance and oversight of scheduling and operational design for the agency's transit services. Working closely with Planning, Transportation, Contracted Services, Maintenance and Information Technology, manages design of service schedules; monitors operational performance; determines resource needs as impacted by service requirements, manages scheduling staff and their gathering and analysis of relevant data for evaluation of scheduling performance, maintains comprehensive understanding of technical and policy requirements, effectively balances operational feasibility and efficiency; develops division budget and work plan; oversees the maintenance of data integrity; ensures accuracy of scheduling data interfacing with all systems dependent upon scheduling software exports; collaborates with internal and external stakeholders to provide input as a subject matter expert on design of critical transit infrastructure.
The position requires strategic thinking, exceptional communication, organization, time management, planning and analytical skills, and the ability to manage teams to deliver program elements on time with a priority on attention to detail and quality control.
Under minimal supervision a Service Ambassador will provide customers with a superior customer experience. A Service Ambassador will greet customer, answer questions, solicit feedback and provide information about fares and all Community Transit services while on the bus, at a transit center or other similar location. They will also verify fare payment and issue warnings to customers who do not pay. The Service Ambassador works closely with all departments and helps ensure any operational or customer issues are quickly corrected or reported for resolution.
Job ID
2018-1194
Position Number
00000243
Department
Customer Experience - Customer Care - Service Ambassadors
This position is responsible for diagnosing, maintaining and repairing heavy-duty diesel coaches and other various support vehicles operated by Community Transit in the field or at the Operations Base.
The Vehicle Maintenance section operates three shifts (day, swing and graveyard), seven days a week. Work schedules and locations are based on a seniority system and Graveyard and Swing Shift vacancies will be the most likely openings. Swing and graveyard shift employees receive a shift differential. Employees work a 40 hour per week schedule with two consecutive days off, but not necessarily Saturday and Sunday. Employees must be able and willing to work any shift, including any combination of days off.
The Environmental Analyst classification is an experienced professional, fully functional in all aspects of the industry/technical field. Positions at this level function in a primarily independent manner while supporting assigned projects or program areas. The Environmental Analyst is Community Transit’s expert on environmental issues, working on complex problems or projects where analysis of situations or data requires an evaluation of variables using specialized technical concepts creatively and effectively. This position is responsible for developing programs geared toward ensuring and documenting Community Transit’s compliance with environmental regulations at the federal, state and local level. This is both a strategic and hands-on position.
Working with broad direction, the Procurement & SBE/DBE Specialist leads and advises project teams to competitively procure, establish, and administer complex contracts for a wide variety of commodities, professional services, information technology, construction, capital equipment, rolling stock, and supplies. Promotes and manages Small Business Enterprise (SBE) / Disadvantaged Business Enterprise (DBE) programs, outreach and compliance. Provides strategic procurement direction to executive directors, management, and staff.
