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This position is responsible for diagnosing, maintaining and repairing heavy-duty diesel coaches and other various support vehicles operated by Community Transit in the field or at the Operations Base.   The Vehicle Maintenance section operates three shifts (day, swing and graveyard), seven days a week.  Work schedules and locations are based on a seniority system and Graveyard and Swing Shift vacancies will be the most likely openings.  Swing and graveyard shift employees receive a shift differential.  Employees work a 40 hour per week schedule with two consecutive days off, but not necessarily Saturday and Sunday.  Employees must be able and willing to work any shift, including any combination of days off.

This position is considered Term Limited. Term of position: through June 2024 Compensation: $64,605/Yr. (Min)  -   $90,448/Yr. (Max) FLSA Status: Non-Exempt     This position is part of a team that is responsible for processing bi-weekly payroll for 800+ employees, totaling $65 million annually, in compliance with applicable personnel policies, labor contracts and state and federal regulations.    The regular days off for this position are Wednesday and Thursday as weekend coverage is needed.  Candidates must be able to work Friday through Tuesday and Holidays as the regular work schedule and be available to work extended hours as needed to meet strict payroll deadlines.  

The Digital Product Designer/Developer is a senior-level, hybrid role, that combines the expertise of digital product design with the skills of front-end web development. The person who fills this position is passionate about the user experience and proactively engages customers for feedback, by conducting user research and reviewing performance metrics. The Digital Product Designer/Developer creates high-level visual designs and prototypes, to effectively communicate complex interaction and design concepts. As the UX/UI expert for Community Transit, they work cross-functionally to build consensus and regularly connects executive leadership with the work, and how it ladders up to the strategic priorities of the agency.   The Digital Product Designer/Developer is an integral part of a Digital Scrum Team, who partners with product owners and other developers to translate customer needs into detailed designs, pixel-perfect for application developers to code from. They add business value by advocating for design solutions that are influenced by business and end user goals. These goals are arrived at through regular user testingwith Community Transit customers, both virtually and in person. The hybrid nature of the role comes into play when new webpages are built or updated directly through the CMS. In those instances, this digital product designer uses their expertise as a front-end web developer to build pages in the Sitefinity CMS. They do this in collaboration with Marketing and Communications, using their well-honed skills in HTML, CSS and JavaScript.   First and foremost, the person in this role has followed a systematic approach to proficiency in the art of design and is a hands-on expert in all areas of user experience and interaction design. Their visual design abilities are augmented with the practical knowledge and hands-on skills of building webpages in a CMS. The Digital Product Designer/Developer will take responsibility for a design system that was created for the newly released Community Transit website. They will take ownership of those designs but must be able to adapt them to changing business and customer needs, whilst maintaining consistency with the overall design system.  It is understood that they are the expert in user interface and user experience design and they must demonstrate this expertise on day one. This is an individual contributor role that reports to the Digital Product Director.

The Product Manager is responsible for defining the vision and long-term product strategy to guide agency level planning for the future. This role combines both product planning and marketing to manage the entire life cycle of a product. The Product Manager is responsible for gathering and prioritizing customer requirements to create and improve transit options people will love. Responsibilities include creating a customer focused roadmap, inspiring a customer-first environment, and fostering an environment of continuous learning and improvement. The Product Manager will keep up to date on all developments essential to achieving our desired outcomes and be accountable for making final decisions about the product.

Interested persons must submit a resume and cover letter to:   https://www.cpshr.us/recruitment/2214    Community Transit is seeking a Director of Finance. The Director of Finance manages and directs all aspects of the agency’s finance division, including budget and special projects, payroll, accounts payable, accounts receivable, grants and asset management teams and processes. The selected candidate will be a leader in cultivating and elevating the organization’s commitment to equity, inclusion, innovation, collaboration, transparency, and continuous improvement. They will have a demonstrated background in exercising accountability at all levels while creating a place where people can do their best work. The Director of Finance should have experience leading complex financial functions, preferably with some level of public sector expertise. Experience in public transportation is helpful but is certainly not required. Experience in assessing and implementing financial systems, including an ERP is favorable. Demonstrated experience in budget and grant management will be essential.     Application Process:   - Persons interested in this job must submit a cover letter and current resume by visiting https://www.cpshr.us/recruitment/2214. Resumes should indicate the size of staff and budgets managed. Follow this link to view the detailed job announcement.  - If you have questions regarding this announcement, please call Joanne Peterson at 916-471-3359. The position will remain open until filled; however the screening process will move quickly. In order to be considered for the first round of interviews please submit your application materials as soon as possible but no later than June 9, 2023.  

Under general supervision, evaluates and interprets corporate programs and objectives to establish direction, goals, and policy requirements for the Vehicle Maintenance Division. Advises internal and external stakeholders on vehicle fleet and maintenance related issues. Advice and recommendations impact other departments/divisions plan, policies, procedures, and budgets. Develops and administers budget, monitors, and approves expenditures. Represents the Agency or Department in external and internal committees/groups. Monitors and evaluates contractor's performance and corrects deficiencies as noted.

The Integrated Marketing Manager is responsible for creating integrated marketing strategies, campaign plans, and leading the team who implements them. Key functions include strategy, planning, budgeting, execution, and performance measurement for marketing campaigns and marketing and communication projects. These campaigns and projects are vital to support Community Transit’s purpose, goals, and initiatives, and to overall promote use of Community Transit’s services and programs.   This role focuses on providing strategic and marketing expertise to the creation of thoughtful, well-executed plans for marketing campaigns and marketing and communication projects. These plans integrate marketing and communication channels (traditional media, organic and paid digital, social media, content marketing, field marketing, earned media, public relations) to achieve results. Acts as a strategic business partner within the agency to coordinate resources within Marketing, in partnership with Communications, and collaboratively across departments and functions.   Manages a group of Marketing Campaign Managers who turn the marketing strategies into reality: - Planning and documenting strategy - Determining tactics and audiences - Building timelines and deadlines - Coordinating across channels and teams - Managing development of creative and messaging - Overseeing implementation and deliverables - Evaluating and reporting performance - Refining and optimizing to increase effectiveness   Also manages Marketing Copywriter & Content Specialist. Provides direction for content creation and to scale key channels of social media and content marketing.

Under general supervision, provides administrative support for the Chief Communications Officer (CCO) and department staff. Helps ensure successful progress of Community Transit’s Communications and Marketing team and initiatives by providing a broad range of administrative, events and project-related support.  Performs complex work assignments and is the subject matter expert in budgeting, business planning, and travel coordination, ensuring compliance with agency business processes and policies.  Organizes communication and schedules for department meetings and events and acts as liaison for the department with internal and external customers.

Under limited supervision, the role of HR Project Manager will serve in the implementation of short- and long-range HR projects within budget constraints, oversight of scope, and technical evaluation as well as management of project budgets, and timelines.   This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to business plans. The Project Manager will be able to manage the project's objectives, priorities and oversee quality control throughout each project's life cycle. Additionally, they will contribute to a project culture where escalations to resolve "stagnant" problems are viewed as good business and not viewed as being personal and ensure that scope creep, communications, and quality. The HR Project Manager is responsible for managing program materials including job descriptions, performance management, feedback, workforce planning and strategic priority platforms and documentation.  The HR Project Manager will be responsible for timely execution of programs and projects and requires strong analytical skills, attention to detail, strategic thinking, and the ability to work in a team environment.

Under general supervision, the Business Analyst enhances the performance of Agency HR division optimizing the performance of technology, gathering data, and making recommendations based on performance metrics.  The position also designs new system processes, plans major installations to ensure successful and efficient use of technology to perform the work.

The Marketing Program Strategist (Employer) is a key member of Community Transit’s marketing team.   The successful candidate will: - Work independently within an inclusive and supportive team environment. - Be driven to make a difference in our community with tenacity and grit. - Find opportunities and take initiative to meet goals and grow programs. - Design and implement programs that continuously engage businesses and workers. - Commit to own and build programs that evolve and grow over time. - Use transportation demand management (TDM) strategies to educate people and inspire behavior change. - Encourage and incentivize audiences to use transit for work commutes and everyday travel. - Promote active and sustainable transportation modes that are complimentary to transit. Growing Community Transit’s network of partners and advocates is key to success in this role. The position requires skill in client relationship management and consultative sales.   The Marketing Program Strategist (Employer) leads the success and growth of marketing programs targeting employers and businesses, including:   - Commute Trip Reduction (CTR) program. Work with Washington State, local jurisdictions, and employers to reduce drive-alone commute trips. Identify and enroll employers that meet CTR eligibility criteria. - ORCA Business Accounts program. Work with businesses of all sizes to offer transit fare products for workers as an employee benefit. This is a key strategy for increasing ridership and revenue. - Design new and innovative strategies and programs. Reach and engage a diverse range of businesses and workers throughout our community.      

Under minimal supervision a Service Ambassador will provide customers with a superior customer experience.  A Service Ambassador will greet customers, answer questions, solicit feedback and provide information about fares and all Community Transit services while on the bus, at a transit center or other similar location. They will also verify fare payment on our Swift routes and issue warnings to customers who do not pay.  The Service Ambassador works closely with all departments and helps ensure any customer issues are quickly corrected or reported for resolution.

The Digital Product Owner will help Community Transit make travel easy by translating customer needs into new product features, to create a digital experience that works well for its users. This problem-solver will develop a list of product backlog items that align with the Digital Product Management strategy and roadmap. They will gather requirements through user testing, data, and customer feedback, while including input from business stakeholders and considering industry trends. This role is directly responsible for writing user stories and defining acceptance criteria, as well as articulating the vision to the team. The Digital Product Owner will define “done” and provide final acceptance of the user stories delivered at the end of each sprint. Responsibilities include populating and prioritizing the backlog, attending scrum meetings and ceremonies, and delivering the vision to customers by launching new features, with buy-in from and visibility to business stakeholders.

Responsible for planning and managing assigned capital projects within the constraints of scope, quality, time, and cost, to deliver specified requirements and meet customer satisfaction. Position is responsible for writing proposals, estimating costs, developing budget proposals, developing schedules, drafting contracts, overseeing consultants, and interacting with staff, consultants, and members of the public for assigned projects. Position requires strong project management and communications skills, the ability to coordinate with both internal and external committees, understanding of contract administration and oversight in a public setting, and the ability to ensure all aspects of the project mature in the same timeline.   The capital program includes planning and construction of multimillion dollar transit infrastructure projects such as transit centers and stations, park and ride facilities, operating/maintenance bases as well as new initiatives such as bus rapid transit and transit oriented development.

The Innovation Project Manager creates customer-focused pilots to deliver products and services that meet communities’ transportation needs. This position is responsible for developing and implementing innovative transportation solutions to meet local mobility needs and provide an exceptional end-to-end customer experience. The ideal candidate is customer-focused, innovative, highly organized, forward-looking, and be able to deliver multiple priorities on-time and budget.

The Sales and Distribution Specialist performs a wide variety of tasks while focusing on providing an excellent customer experience. The ideal candidate should have a positive attitude, a passion for customer service, some retail experience, reliable attendance, and the ability to work a flexible schedule.

The Customer Care Specialist works with a diverse customer population while focusing on providing an excellent customer experience. The ideal candidate should have a positive attitude, a passion for customer service and the ability to work a flexible schedule.

Under limited oversight and supervision, the role of Senior Technical Project Manager will serve in the development of complex short- and long-range zero emissions projects within budget constraints. including oversight of scope, strategies, studies, and technical evaluation. As well as administration of project budget, grants, inter-jurisdictional agreements, and consultant contracts. To manage this agency wide change to zero emission vehicles. Acts as key adviser on annual work project development. Advises on approaches to project areas. Including systems planning, system research, decision support systems, and interagency coordination. This also includes acquiring local and federal resources and coordinating the efforts of team members and third-party contractors or consultants. To deliver projects according to plan. This position will be able to manage to the project's objectives, priorities and oversee quality control throughout each project's multiple year life cycle. Creating project culture where escalations to resolve "stagnant" problems are viewed as good business and not viewed as being personal. Ensure that scope creep, communications, and quality are carefully managed.

Under limited supervision, the role of Senior Project Manager will serve in the delivery of complex short- and long-range public transportation technology projects. The Project Manager will develop the project scope, schedule, and budget. They will manage the project from kickoff to migration to operations. Each project differs, some projects may include grants, inter-jurisdictional agreements, and consultant contracts. This position is also required to develop procurements.  Also manage the vendor to support successful delivery of projects. Is a key adviser on annual work project development and on approaches to project. Some areas are system planning, system research, decision support systems, and interagency coordination. This includes acquiring resources and coordinating the efforts of team members.  Third-party contractors or consultants to deliver projects according to plan. The Senior Project Manager will be able to manage to the project's objectives, and priorities. Oversee quality control throughout each project's life cycle. Additionally, they will establish a project culture where escalations to resolve "stagnant" problems are viewed as good business. Not viewed as being personal.  Ensure that scope creep, communications, and quality are carefully managed.

Under the general guidance, the Transit Security Officers (TSO’s) in Community Transit’s Office of Physical Security Services (OPSS) provides security services twenty-four hours per day, three hundred and sixty-five days a year, for employees, contractors, customers, and visitors.  Primarily working in the Security Operations Center (SOC) and on Community Transit property, vehicles, and throughout the service area.  TSO’s, with the support of the Transit Police Unit (TPU), the Social Worker Program and customer service positions across the agency, help provide a safe and secure environment.  TSO’s handle complex interactions using their most important tools of interpersonal communication, verbal de-escalation, customer service, conflict resolution and incident assessment.  This includes providing uniformed and undercover services in a calm, respectful, trauma informed, ethical, and diplomatic manner.  TSO’s work with a diverse group of individuals and must apply an equity and culturally appropriate approach to their work.    As authorized by Community Transit, may be required to wear, carry, and utilize defensive equipment, communication equipment, audio / video recording equipment, ballistic vests, flashlight, PPE, and similar security equipment while on duty.