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Under general supervision, responds to inquiries from the general public regarding transit route and schedule information, general transit policies, practices and procedures, transit fares, lost and found, and customer comments. Provides general transit information for Community Transit, other transit agencies operating in Snohomish County, METRO in King County, Pierce Transit, Sound Transit and Washington State Ferries.
Under general supervision, safely provides confidential administrative support and assistance to Director and/or Transportation departmental staff; composes, formats and word processes a variety of department specific correspondence and documents; carries out various special projects for the department; coordinates departmental schedules, travel, meetings and events; acts as a liaison for the department with internal and external customers; tracks departmental budgets and assists with budget and business planning programs, reconciling the purchasing card, organizes and maintains departmental records and files; assists with department projects; administers departmental programs; and inventories and purchases supplies and other necessary items for the department. Assists with other projects and duties as necessary.
This position is part of a team that is responsible for processing bi-weekly payroll for 700+ employees, totaling $56 million annually, in compliance with applicable personnel policies, labor contracts and state and federal regulations.
Under the supervision and direction of the Lead Vehicle Service Attendant or Shop Lead, safely performs the regular and recurring fueling, minor servicing and cleaning of transit coaches and other Community Transit vehicles. This position is full-time and could work any shift.
At Community Transit, the Creative Services Manager will have the opportunity to contribute to the customer's experience by driving the creative direction of the agency to achieve strategic outcomes and ensuring the brand and the customer experience are aligned.
The Creative Services Manager guides concepts, designs and oversees creative development for Community Transit's portfolio of products, marketing campaigns, digital initiatives and communications.
The Creative Services Manager will lead a talented team of graphic designers, possess a great attention to detail, be customer and data driven and be able to successfully meet deadlines.
The ideal candidate will be an experienced visual designer with a portfolio that reflects expertise in creative design, with digital, print and video expertise. The candidate will have the ability to articulate creative concepts, demonstrate innate creativity, think "big picture" and work with designers and internal clients to develop high-quality creative that supports and enhances the community Transit brand.
This position is responsible for diagnosing, maintaining and repairing heavy-duty diesel coaches and other various support vehicles operated by Community Transit in the field or at the Operations Base.
The Vehicle Maintenance section operates three shifts (day, swing and graveyard), seven days a week. Work schedules and locations are based on a seniority system and Graveyard and Swing Shift vacancies will be the most likely openings. Swing and graveyard shift employees receive a shift differential. Employees work a 40 hour per week schedule with two consecutive days off, but not necessarily Saturday and Sunday. Employees must be able and willing to work any shift, including any combination of days off.
Under general supervision, provides administrative support of day-to-day human resource operations. Maintains accurate employee data in several systems. Assists with the administration of HR programs such and drug and alcohol testing. Supports staffing activities, schedules meetings, takes and publishes meeting minutes, maintains HR systems, reviews incoming documents, compiles information and generates reports. Deals with internal and external customers at all levels in occasionally difficult or sensitive situations.
This is a Term Limited position running through December 31, 2019.
Open Only to Current Community Transit Employees
Community Transit Dispatchers are communication professionals who ensure safe and reliable service and play a key role in transmitting accurate and reliable information to operators and management. They provide efficient day-to-day support by dispatching, scheduling, coordinating vehicles in the yard and communicating with Coach Operators on the road by radio.
A managerial position responsible for development of Community Transit’s service vision and strategies to meet agency goals and the needs of a growing community. Facilitates development and approval of financially-constrained six-year transit service and capital plans, annual service improvement plans, service and fare policies. Coordinates with land use and transportation planning of cities, counties, state and metropolitan planning organizations. Manages planning studies and formulation of policies for adoption by Executive Team or Board of Directors; provides expertise and recommendations to leadership on technically and politically complex issues or policies.
This position has oversight of the following areas: development of transit markets, design and implementation of new services, route restructures and enhancement of existing service; development of service and fare policy; regional planning coordination; translation of leadership directives into complex decision support models including a cost allocation model, revenue/expense model, ridership forecasting model, and capital needs model. This position requires strategic thinking, exceptional communication and relationship building skills, and the ability to integrate diverse needs and priorities into cohesive and achievable plans.
We are seeking strong leaders with comprehensive knowledge of Transportation, who demonstrate initiative, show attention to detail, respect confidentiality, model effective communication and successfully interact with all departments & personnel.
Transportation Supervisors are responsible for providing day-to-day supervision of bus operations and related systems and processes. They influence and effectively reduce conflict through motivating and directing the work of others within established policies and procedures, troubleshoot common operational problems and recognize when to elevate issues to a higher level of management. This position reports to the Manager of Transportation Operations.
This is an Internal Only Job Posting
A Service Ambassador will provide customers with a superior customer experience. A Service Ambassador will greet customers, answer questions, solicit feedback and provide information about fares and all Community Transit services while on the bus, at a transit center or other similar location. They will also verify fare payment on our Swift routes and issue warnings to customers who do not pay.
The Service Ambassador Lead, under minimal supervision, is responsible for the assigning, prioritization and daily activity of the Service Ambassador team. The Lead will set a high standard for customer service and ensure the same standards are followed by the entire team. They are also responsible for the overall communication to the team concerning procedures, training, written records and other similar duties. A successful Service Ambassador Lead will spend most of their time in the field actively working with the other Ambassadors to fulfill the daily work assignments and engage with our customers. They will ensure the latest company information is shared with the team and feedback is in turn shared with the appropriate staff within the agency.